Third Party Management Quality Control Senior Officer

Company: Truist Bank
Location: Atlanta
Posted on: April 2, 2026

Job Description:

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Third Party Risk Operations (TPROF) is responsible for supporting the Third Party Risk Management (TPRM) program by overseeing and managing related activities. This role ensures that TPROF operations align with the latest TPRM program updates, policies, and procedures. The Experienced Third Party Management Oversight Senior Officer, involves defining, executing, coordinating, and managing the TPROF QC/QA framework and methodology. Additionally, the individual will manage interactions and inquiries with Internal Audit, Regulators, and the 2nd Line of Defense Oversight. Oversight of the TPRM Sub-Issue process and reporting is required to ensure consistent execution and proactive solutions. The position also entails executing quality assurance on the Offshore Service Provider and the Onshore book of work. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Provide tactical leadership and direction over onshore and offshore resources in the performance of Quality Assurance, Sub-Issue Management oversight and all other ancillary routines. 2. May receive guidance on unusual or highly complex issues, where the use of independent judgement and a high level of critical thinking are required. 3. Defines and oversees framework for Quality Control Quality Assurance processes. 4. Develops test scripts and performs sample-based Quality Assurance Testing of TPROF owned activities to ensure consistency between onshore/offshore and identify opportunities for training and executional errors. 5. Develop monthly and quarterly reporting of results and thematic trend analysis to be presented to TPROF Senior Leadership Team. 6. Work with the TPROF Process Team on recommended update to job aids based on recommended opportunities for improvement and areas needing correction or further clarification. 7. Provides oversight of the Sub-Issue Management process for all Third Party Sub-Issues in the TPRM Module of Archer 8. Ensure that all Enterprise Issue Management standards are followed including the escalation of Third Party Sub-Issue advancement to formal Issues housed in the Enterprise Issue Management application. This will include initial analysis of newly created Sub-Issues each month as well a quarterly aggregated/ thematic review analysis. 9. Work with Stakeholders outside of TPROF when necessary to ensure compliance to TPRM requirements. 10. Develop and deliver weekly reporting of past due Sub-Issues to key stakeholders to reduce population. 11. Develop library of standard reports used to identify items for stratified sample-based testing to ensure an adequate cross section of TPROF resource activities. 12. Reviews and processes while providing effective challenge of assessment override and ongoing monitoring hold requests. 13. Advises and educates Service Managers and Business Partners to increase risk awareness and enforce adherence to TPRM Framework requirements. 14. Takes a new perspective on existing solutions to solve problems. Exercises judgment and critical thinking based on the analysis of multiple sources of information. Recommends best practices. 15. Provides guidance and advisement as well as effective challenge, where needed, to Service Managers and Business Owners, and Business Partners as relates to consistent TPRM program adherence and execution. 16. Acts as a mentor and resource for teammates with less experience. 17. Explains and interprets current TPRM and TPROF framework. 18. Participate in root-cause analysis and contribute to corrective action plan development and validation. 19. Works independently, manages multiple priorities and receives guidance only on more complex issues. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor’s Degree 2. A minimum of 7 years of experience working in a risk/third party management role/program. 3. Comprehensive understanding of principles, practices, theories, and/or methodologies associated with professional discipline (i.e., risk management, vendor management, etc.) 4. A minimum of 3 years of project lead or management experience. 5. Ability to manage multiple deliverables and competing priorities for self and team. 6. Ability to plan and lead projects with varying degrees of complexity. 7. Ability to solve problems in complex situations by analyzing viable solutions using experience, judgment, and precedents. 8. Ability to influence others to adopt a new perspective and manage interpersonal issues with tact and diplomacy. 9. Ability to adapt to change. Remain agile and flexible in interim and longer-time circumstances. 10. Ability to effectively communicate, written and verbally, to all levels of the organization. 11. Advanced level of expertise with Excel and data analytic capabilities; Advanced level expertise with Word and PowerPoint and creation of presentations including charts and graphs. 12. Experience with workflow systems, QC platforms, or risk management tools 13. Experience with AI Prompting preferably with Microsoft Copilot 14. Familiarity with regulatory expectations (e.g., Interagency Guidance) Preferred Qualifications: 1. Master’s Degree 2. Experience 7 years specifically in Third Party Risk role 3. Team Lead or Management experience 5 years 3. Risk experience within a large financial institution. 4. Experience with Archer and/or Ariba applications. 5. Extensive knowledge of Word and PowerPoint 6. Knowledge of tools such as Power Query, Power BI 7. Advanced experience with AI Prompting, preferably with Microsoft Copilot General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work

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