Physical Therapy Patient Account Representative
Company: OrthoAtlanta
Location: Atlanta
Posted on: April 4, 2026
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Job Description:
What You’ll Do As a Patient Account Representative at
OrthoAtlanta, you’ll: Manage credit balances, patient balances, and
insurance (non-patient) claim resolution. Follow up on outstanding
accounts receivable in a timely and accurate manner. Meet and
maintain cash collection metrics and reimbursement goals. Review
Explanation of Benefits (EOBs) and payer contracts to ensure
correct payments. Collaborate with insurance representatives,
billers, coders, administrators, and physicians to resolve claims
and denials. Handle contracted and non-contracted payer issues,
self-pay, and third-party reimbursement concerns. Investigate and
resolve reimbursement issues, including denied or corrected claims.
Provide education to Business Office Assistants on clean claim
entry and insurance updates. Step in to support Business Office
functions as needed. A Great Fit If You… Are detail-oriented and
thrive on problem solving. Enjoy working independently while
collaborating across teams. Communicate clearly and effectively
with patients, providers, and insurance representatives. Stay
organized and manage multiple priorities effectively. Take pride in
supporting accurate billing and timely resolution of accounts. What
You’ll Need High School Diploma or equivalent. 2 years of medical
billing and collections experience. Basic math and accounting
knowledge. Familiarity with CPT and ICD-10 coding. Knowledge of
HMO, PPO, Managed Care, Indemnity, and Government plans. Strong
organizational, time management, and communication skills.
Proficiency with Microsoft Office; Epic experience preferred.
Professional discretion when handling sensitive information. Why
OrthoAtlanta? Play a critical role in ensuring the financial health
of the practice. Be part of a supportive, mission-driven healthcare
environment. Gain in-depth experience with payer contracts,
insurance follow-up, and claims resolution. Make a direct impact on
both patient experience and organizational success. Ready to bring
your billing expertise and problem-solving skills to a dynamic
healthcare team? Apply today and help OrthoAtlanta deliver
excellence in patient care and service!
Keywords: OrthoAtlanta, Smyrna , Physical Therapy Patient Account Representative, Accounting, Auditing , Atlanta, Georgia
