Program Manager - Recognition & Incentives

Company: Summit Group LLC
Location: Smyrna
Posted on: May 6, 2022

Job Description:

For over 50 years, Summit Group has been helping companies "Live their Brand" through a multitude of solutions that include branded merchandise, reward & recognition technology and programs, eCommerce platforms and creative communication campaigns-all designed to impact employees, channel partners and clients. We pride ourselves in "Relentlessly Hunting for the Wow" for our teams and our clients. We believe that serving our clients starts internally with happy teams who feel appreciated and "Work Together Like Family". The Program Manager is a critical part of the Recognition & Incentives Team, serving as the day-to-day operations leader for various client programs. The person in this role maintains overall external and internal accountability for the operation of Summit's recognition and incentive programs, ensuring the program adheres to program rules and regulations as noted in the approved Proforma, SOW and contract and working with the Account Team to drive account growth, profitability, and retention. We are seeking candidates in the Atlanta, Chicago and Washington, DC areas and will consider a fully remote work arrangement as well. PRIMARY RESPONSIBILITIES: Client Management & Sales Initiatives

• Manage and participate in account reviews
  • Prepare presentations associated with stewardship review
  • Generate reports to obtain metrics and analytic information
  • Measure program results against program goals & objectives
  • Proactively lead and foster collaborative customer account teams to ensure our solutions produce desired results for our customers
  • Provide the client with an understanding of our internal operations and work to develop relationship between the client and internal support departments
  • Direct presentations associated with yearly product refresh activities and planned product updates
  • Manage client expectations and communicate project processes, approvals and timelines
  • Organic growth of accountProgram Management
    • Support completion of Statement of Work for annual renewals and new clients
    • Work with customers to gather and define project requirements for new programs and upsells with existing clients
    • Interface with Customer Experience, Accounting, and Distribution to train on program details, support issues and questions
    • Act as escalation point for Customer Experience, distribution and accounting teams
    • Timeline management on new clients as well as program enhancements and site refresh
    • Provide recommendations to management to reduce costs, streamline processes and reduce company and client inventory exposure
    • Create timeline to support project activities; manage resources to ensure on time delivery of client requirements
    • Produce detailed documentation throughout the project lifecycle
    • Obtain estimates from all parties involved and submit for approval
    • Manage and address program requirements and updates, including others to ensure updates happen
    • Troubleshoot/research when issues come up and escalate to appropriate team for resolutionProgram Operations
      • Award/Merchandise Management (when applicable)
        • Work with merchandiser on proposals for branded items as well as other merchandise to be included in program
        • Escalate rebuy needs to Buyer and proactively manage slow moving merchandise based on contractual agreement as needed
        • Back order management
        • Responsible for disposition of program inventory when applicable
        • Work with Account Executive on budgets and budget management
        • Oversee Item set up on e-commerce sites (item adjustments as needed) Order Management
          • Process spreadsheet/uploads associated with Fulfillment or Engagement and Recognition programs
          • Manage certificate database - direct set up certificate item number
          • Work with Product Manager, client and Communications Manager on all customer facing communication as allowed in contract/SOW and approved by client
          • Review and approve client consolidated client invoices and monthly invoicing
          • Work with the appropriate parties to resolve invoice discrepancy inquiries Reporting & Compliance
            • Provide reporting in a timely manner as outlined in the contract/SOW
            • Update program pricing for custom programs quarterly or annual, as outlined in the contract/SOW
            • Generate and review inventory report weekly (if applicable)
            • Program analytics when neededWhat does it take to be a successful Program Manager on the Recognition & Incentives Team?
              • Ability to multi-task and pivot quickly
              • Ability to work with little supervision
              • Unshakable
              • Assertive and takes initiative
              • Organized and prioritizes effectively
              • Open-minded
              • Handles problems and challenging customer situations in a calm, cool, and professional manner KNOWLEDGE & EXPERIENCE PREFERRED:
                • Requires a bachelor's degree or equivalent years of business experience
                • Proficient with Microsoft Office Suite. Experience with project management tool beneficial. NetSuite experience a plus
                • Ability to learn and work on multiple technologies
                • Solid working knowledge of the principles and best practices of the recognition industry
                • Solid working knowledge of the principles of best practices of the branded merchandise and merchandise fulfillment industry We believe in building Better Lives for our associates and offering excellent benefits and perks, to include:
                  • Comprehensive healthcare coverage
                  • Flexible PTO Program (vacations are encouraged!)
                  • Paid time off to "give back" to the community
                  • 401K retirement account to include an employer match
                  • Summit Wellness Program, to include unlimited access to a Wellness Coach
                  • Continuing education reimbursementCulture means everything to us. Working at Summit will give you the opportunity to be around the best team members who are serious about family, values, and success. Together, the Summit family works hard to make our vision come alive, constantly finding ways to Build Stronger Brands to Create Richer Lives and a Better World.Consider being a part of this exciting journey and join our dynamic, growing team today! PI174114688

Keywords: Summit Group LLC, Smyrna , Program Manager - Recognition & Incentives, Executive , Smyrna, Georgia