RESTAURANT MANAGER
Company: Wing Factory Smyrna
Location: Smyrna
Posted on: June 16, 2022
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Job Description:
Job Description The Restaurant Manager assists in the direction
and/or supervision of MIT---s, employees and food and beverage
service activities of Wing Factory---s in accordance with company
guidelines regarding operating procedures, sales, profitability,
and guest and employee relations. He/she is responsible for working
with other managers and team members to build and increase sales
over the previous year's sales and maintain profitability, while
ensuring employee and guest satisfaction. The Restaurant Manager
must perform duties in compliance with all applicable sanitation,
health, alcohol service and personal hygiene standards. He/she is
responsible for the appropriate use of restaurant supplies and
equipment to minimize loss, waste, and fraud. The Restaurant
Manager must be able to utilize his or her own experience and
knowledge of the company concept to uphold the company's integrity
as well as promote the company status within the community. DUTIES
AND RESPONSIBILITIES To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The duties and responsibilities of this position
include but are not limited to those listed below. Other duties may
be assigned as needed to accommodate the smooth flow of operations
within the company: Under direction of the General Manager, ensures
that the restaurant is functional and meets all Wing Factory---s
quality standards on a daily basis, to include, but not limited to
cleanliness, guest service and execution of food and beverage
service. Provides appropriate leadership, training and supervision
to key and hourly employees. Effectively manage shifts on a daily
basis. Reports operations and employee relation issues to the
General Manager. Ensure Standard Operating Procedures (SOP) are
followed in the Back of the House and Food Specification (SPEC)
Procedures, guest safety, employee safety, food handling, receiving
and storage procedures. Observe quality of food preparation, food
appearance and cleanliness and sanitation of production and service
areas, equipment and employee appearance. Ensure Standard Operating
Procedures (SOP) are followed by supervising all Front of House
employees to ensure execution of service standards, guest safety
and satisfaction and employee motivation, retention, and positive
morale. 4. Ensure the safe service of alcoholic beverages. Monitor
FOH employees for responsible service guidelines. Monitor guests
for signs of intoxication. Prohibit anyone under the influence from
driving and provide alternate means of transportation. 5. Assist in
interviewing and new hire orientations as assigned. 6. Assist in
the training activities for employees and MIT---s. Accurately
complete assigned administrative and operational reports and daily,
weekly, monthly paperwork. Assist with inventories, ordering and
receiving and completion of accurate prep sheets. Responsible for
cash or funds generated from all sales transaction and/or payments;
responsible for reconciliation, recording and control of cash and
other tender. Develop guest relationships and monitor guest
satisfaction. Conduct regular table visits and identify new guests.
Respond to guest relation issues and complaints in a timely and
positive manner. Evaluate and execute opportunities to improve
guest relations with new and regular customers. Ensure the safe
operation of equipment and working conditions to prevent hazards
and/or accidents; Report equipment repair and maintenance issues to
General Manager. Utilize basic functions and programming functions
of the restaurant's computer and POS (Point Of Sale) System. Comply
with established sanitation standards, personal hygiene, and health
standards. Ensure restaurant passes all health and safety
inspections. Must maintain skills necessary to safely and
efficiently operate restaurant equipment and machines used in the
performance of this job. Perform restaurant functions as business
dictates such as food preparation, delivery of food and beverages
to guests or operating POS system. SUPERVISORY RESPONSIBILITES 1.
Under direction General Manager, assist in supervision of Key
Employees, MIT---s and approximately 40 to 60 hourly employees.
Carries out supervisory responsibilities in accordance with the
Wing Factory---s policies and applicable employment laws.
Responsibilities include training employees, planning, assigning,
and directing work responsibilities, and following up with the
General Manager. 2. Acts as mentor in directing subordinate
employees with advice or solutions to difficult problems in areas
such as job performance, employee motivation, and maintaining the
concept. 3. Conduct One-on-One's with employees as assigned and
provide feedback in areas that need improvement as well as in areas
of excellence. 4. Evaluate opportunities to motivate staff and
improve employee morale and retention. Ensure staff meets and
executes service standards and best practices. Conduct accurate
performance reviews. QUALIFICATIONS AND REQUIREMENTS A minimum of 2
years management experience in restaurant, retail, food service or
the hospitality industry is required. The requirements listed are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions 1. Supports the
Mission, Vision, Values and Culture of Wing Factory---s. 2. Must
exemplify a high level of professionalism and act as a role model
for subordinates through maintaining a reputation that is beyond
reproach and by personally adhering to company policies and
procedures. 3. Must be able to work in an environment free of
direct daily supervision, must be a self-starter, organized, and
multi-task oriented. 4. Must be able to plan, assign, and direct
work. 5. Must possess strong analytical and problem solving skills
to include collecting and analyzing data resulting in fiscally
responsible decisions. 6. Provides leadership for employee
relations through effective communication, coaching, training, and
development. Effectively rewards and disciplines employees.
Develops trust and credibility. 7. Follows up as appropriate with
employees or guests regarding reported complaints, problems and
concerns. Provides leadership for problem resolution to facilitate
improved working relationships. Addresses complaints and resolve
problems in a timely and effective manner. 8. Ensures compliance
with company standards for safety and sanitation, organization,
quality, timeliness, cost control and waste reduction. 9. Creates
an atmosphere which allows for the respect and well-being of all
coworkers and guests in a safe, secure environment. 10. Assesses
and/or corrects unsafe working conditions, equipment repair and
maintenance needs. 11. Maintains confidentiality of all proprietary
Wing Factory---s operations, programs and material information. 12.
Maintains quality assurance and compliance with all regulatory
requirements. 13. Ensures compliance with current laws and policies
to provide a work environment free from sexual harassment and all
illegal and discriminatory behavior. 14. Creates a harmonious work
environment for all employees. 15. Uses tactful, appropriate
communications towards direct reports, vendors and guests. 16.
Completes requirements for training, acceptable attendance, uniform
and dress codes including personal hygiene, and other work duties
as assigned. 17. Utilizes effective time management; reports to
work on time and completes assigned duties within designated time
frames. 18. Uses good judgment and integrity in decision making;
Makes clear, consistent and transparent decisions; Able to identify
relevant from irrelevant information and make timely decisions. 19.
Must exhibit effective leadership skills, motivate others,
demonstrate a high level of business acumen and develop trust and
credibility with subordinate employees and peers. Must exhibit
honest and ethical behavior and expect same from others. 20. Must
demonstrate effective oral and written communication skills and
actively listen; must clearly and effectively share information.
21. Weekend and evening work will be necessary. 22. Must have
reliable transportation. EDUCATION / TRAINING / CERTIFICATIONS 1. A
high school diploma or equivalent preferred. 2. Must be at least 21
years of age and provide a current and legal form of identification
to verify age. 3. Must complete TIPS training and certification. 4.
Must attend orientation and agree to policies and procedures as
outlined in the Wing Factory---s Employee Handbook. 5. Must
successfully complete assigned Training Program. 6. Must obtain
ServSafe food sanitation certification, food handler---s permit and
alcohol service permit as required by federal, state or local
regulations. Company Description Since 1997, we---ve been
slingin--- just about the best wings in Atlanta, plus righteous
sandwiches, tasty burgers, great big salads and of course, frosty
beverages. Come grab a bite, catch a game, or call us to get grub
brought right to your couch. We---re your spot for Neighborhood
Eats.
Keywords: Wing Factory Smyrna, Smyrna , RESTAURANT MANAGER, Executive , Smyrna, Georgia
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