Operations Manager

Company: transdevna
Location: Smyrna
Posted on: August 4, 2022

Job Description:

Overview:The Operations Manager is responsible for managing daily activities of all operators and coordinates the activities of supervisors and dispatch personnel. Oversees scheduling of operators; monitors operations and coordinates delivery of service with superiors. The Operations Manager will also work closely with the maintenance department to ensure that all operation requirements are met.Responsibilities:

• Supervises A.M./P.M. sign in boards to ensure all routes run on time.
• Monitors radio communications during route times. Ensures that delays in service are recorded and communicated to the customer. Ensures that all accidents or breakdowns are handled appropriately.
• Monitor's operator absence and tardiness. Initiates appropriate disciplinary action in a manner consistent with company/location policy.
• Is available during and after pullout to assist operators with questions or problems. Supervises the communication of operator concerns or route changes with the Customer.
• Assists in meeting customer requirements. Follow up on all customer issues in a timely manner.
• Assists the Director of Operations with supervision of location staff. Communicates job requirements and expectations. Monitors the performance of staff and provides coaching and guidance as required.
• Ensures that Transdev meets all Affirmative Action and ADA requirements. Enforces Transdev's commitment to Affirmative Action with employees, vendors, veterans, and disabled applicants.
• Assists in problem solving and human resources regarding Transdev employees, taking the initiative to 'make things better' and promote the 'Preferred Employer' philosophy at the location.
• Takes corrective action with an employee who fails to meet company policy or customer policy/standards in accordance with the local Collective Bargaining Agreement.
• Shall be fully trained and capable of running other departments in the event of a vacancy.
• In conjunction with the Safety and Training Manager, ensures all federal, state, local and company recordkeeping requirements are met.
• Maintains the appropriate license requirement to drive a route as necessary.
• Performs other management requests and directives as assigned to ensure the efficient operation of the contract and Transdev.
• Handles all departmental scheduling and ensures daily accuracy and payroll accuracy.
• Responsible for all departments and department reporting specializing in Paratransit and Paratransit reports.
• Other duties as required. Qualifications:EDUCATION, LICENSING, AND CERTIFICATIONS:
  
  • High school diploma or equivalent, such as GED, required
  • Class B or higher Commercial Driver's License with Passenger and Airbrake endorsement required
    EXPERIENCE REQUIRED:
    
    • Minimum three (3) years of operations experience in a fixed route operation, or airport shuttle service of similar size and scope
    • 3 or more years of relevant transit supervisory and paratransit experience required
      SKILLS AND KNOWLEDGE REQUIRED:
      
      • Thorough knowledge of basic provincial laws, ordinances and regulations underlying the transit operation
      • Thorough knowledge of the methods of operation of the transit system's staff and operational departments
      • Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs
      • Good written and oral communication skills
      • Ability to organize and perform work efficiently; strong attention to details
      • Ability to work effectively with labor; may include labor grievances and negotiations
      • Must be willing to work flexible hours to include weekends and holidays
      • Travel requirement:
        
        About Transdev:
        
        Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com
        
        The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
        
        The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Associated topics: fertilize, fork lift, inventory, lawn, manage, management, manufacture, plant, plant management, ship

Keywords: transdevna, Smyrna , Operations Manager, Executive , Smyrna, Georgia