Director Sales Operations - Home Centers

Company: Mohawk Industries, Inc.
Location: Smyrna
Posted on: May 24, 2023

Job Description:

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- At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.
As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk. What we need: This position provides a key leadership role in supporting all facets of Mohawk's Sales organization and is responsible for leading and managing Sales Operations functions in an assigned business unit. (Residential or Commercial). This position leads sales team development and sales process discipline across Mohawk product brands, and plays a key role in the development of systems solutions, process improvements/implementations and sales execution. This is a highly visible, complex role, and a key link to business units throughout the organization. What you'll do:

• Lead the sales operations function and create high performing principles based sales environment
• Process development and execution of sales and cost budgets. Present reports and recommendations to senior management as needed and identify areas for improvement, cost savings, and risks associated with meeting planned forecast in revenues or expenses
• Collaborate with executives and sales management to ensure timely, appropriate implementation of processes to enhance sales results
• Build and maintain strong business relationships with global field sales teams, and educate the field sales organization on company initiatives as they pertain to Sales Operations
• Create, implement, and monitor infrastructure to enhance and support operation of the sales force, including sales reporting, sales analysis, and sales force alignment.
• Identify tools, processes, and technologies to enhance sales force effectiveness and productivity, and mobilize the appropriate support functions necessary for successful completion. Design and implement performance metrics tracking systems, which indicate daily/weekly/monthly performance against the plan
• Manage domestic and international inventory via interaction with scheduling and production department
• Collaborate with sales management on account bids and contract quotations.
• Develop strong partnerships with supporting departments to fully understand business processes, analysis, and solutions design. Develop and maintain cross-functional support team to include but not be limited to the following: Incentive Compensation, Strategic Marketing, Sales Operations, Finance and others as needed.
• Analyze service issues and develop creative solutions to improve customer satisfaction
• Track sales results versus individual objectives, maintaining and reporting sales compensation plans, annual and monthly revenue tracking and reporting, ad hoc reporting, and contract processing, working with all systems to gather and provide accurate reporting.
• Perform other duties as necessary What you have:
  • BA/BS degree in Business, Finance or related area
  • 8-10 years of professional sales/marketing experience, five years in a leadership or management capacity, and at least three years of direct sales/marketing experience in product area
  • Thorough knowledge of assigned products. Experience with process improvement What you're good at:
    • Excellent interpersonal, presentation, and negotiation skills, along with strong verbal and written communication skills
    • Strong problem-solving skills, analytical capabilities, and collaboration skills
    • Demonstrated ability to select, organize, lead, participate, and facilitate a team to produce results
    • Strong commitment to customer service and ability to develop clear action plans and drive processes with numerous interdependencies
    • High level of personal initiative, energy and ownership for business success. Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

Keywords: Mohawk Industries, Inc., Smyrna , Director Sales Operations - Home Centers, Executive , Smyrna, Georgia