Strategic Account Manager

Company: TireHub
Location: Smyrna
Posted on: September 22, 2023

Job Description:

Strategic Account Manager

Role Summary:

The Manager, Strategic Accounts primary responsibility is to manage large chains, mass merchandisers, and membership clubs across the country. This position drives sales and new assortment opportunities to achieve sales plan. This role will develop and own corporate relationships and associated initiatives of assigned customers. This is a highly visible and critical leadership function that reports to the Director of Sales, Strategic Accounts.

The individual must exhibit the following core TireHub commitments:

Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.

Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.

Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.

Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done and we do it fast.

Role Specifics:

Achieves volume and margin targets for assigned book of business.

Collaborates with shareholder partners to find opportunities to drive YOY volume growth.

Develops and manages customer program budget, as applicable.

Manages T&E budget to remain within budget.

Owns and manages the business relationship with assigned customers, to include:

• • Purchasing
  • Forecasting
  • Operations, and IT support.
    Owns and maintains the data pertaining to all hierarchies of customer organizations, from hourly workers to C-suite.
    
    Develops and leads annual and multi-year collaborative cross-functional strategic initiatives.
    
    Owns and leads the Quarterly Business Review process with assigned customers.
    
    Discovers assortment opportunities and collaborates with the Product Assortment team to ensure optimal product assortment for assigned customers across all regions.
    
    Owns and leads the customer monthly collaborative forecasting process from a sales perspective, in coordination with the Demand Planning team.
    
    Collaborates with Operations teams to provide increased customer service quality, to include owning customer issue resolution.
    
    Coordinates with Customer Master Data team for set up of all new and maintenance of all existing customer locations to ensure proper billing and service.
    
    Acts as the central point of contact person for customer issues, resolution coordination, and communication.
    
    Drives customer efficiency and stickiness through connectivity opportunities with IT.
    
    Provides Business leadership on all major customer IT initiatives.
    
    Develops and champions business cases for IT investment.
    
    Helps prioritize customer IT projects with Sales Operations and advocates for the customer throughout the process.
    
    Provides input, direction, and business cases, as appropriate, to pricing team to strategically gain share on non-transfer brands.
    
    Completes additional duties and projects as assigned.
    
    Competencies:
    
    • Business Insight: Applying knowledge of business and the marketplace to advance the organizations goals.
    • Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.
    • Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
    • Resourcefulness: Securing and deploying resources effectively and efficiently
      
      Experience:
      
      • 5 years of increasing sales experience, to include management of large, national customers.
      • 3 years of sales experience in the tire industry
      • Sales experience as a manufacturers representative preferred
      • Experience in a highly matrixed environment
      • Proven history of successfully communicating with all levels of management
      • Bachelors Degree or equivalent work experience required.
      • Valid Drivers license required.
        
        Knowledge, Skills, and Abilities:
        
        • Consumer tire industry knowledge to include manufacturers and their respective product offers, product screens/pricing tiers, and programs.
        • Account Management
        • Supply chain processes
        • Assortment processes and strategies
        • Demand planning processes
        • Program development and management, to include necessary financial acumen to properly analyze during development.
        • Business Intelligence tools (Power BI), with the ability to understand the data and make it actionable, not just report information.
        • Proficient with Microsoft Suite
        • Excellent communication skills; verbal, written and presentation.
        • Home-based role, with ability to travel up to 50%, with frequent overnights.
          The annual salary compensation range is $92,000 to $136,000

Keywords: TireHub, Smyrna , Strategic Account Manager, Executive , Smyrna, Georgia