Operations Program Manager, NA
Company: Vantage Data Centers
Location: Atlanta
Posted on: April 16, 2024
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Job Description:
About Vantage Data CentersVantage is committed to being a
workplace of inclusion, equity, respect and acceptance. We
celebrate diversity and intentionally seek out opportunities to
learn from one another's experience.Vantage Data Centers powers,
cools, protects and connects the technology of the world's
well-known hyperscalers, cloud providers and large enterprises.
Developing and operating across North America, EMEA and Asia
Pacific, Vantage has evolved data center design in innovative ways
to deliver dramatic gains in reliability, efficiency and
sustainability in flexible environments that can scale as quickly
as the market demands.Operations DepartmentThe Site Operations
Department is responsible for the overall health and well-being of
all mechanical and electrical systems, building maintenance,
customer service, and performance of all data modules at each
campus. The teams are staffed 24 x 7 on-site with Critical
Facilities Engineers (CFEs) on each shift. These teams are the face
of Vantage to our customers and the first line of defense regarding
our campus's uptime and the general health of our customer
installations. Using a Critical Maintenance Management System
(CMMS) to plan and track needed work, each campus Site Operations
department manages all preventative and corrective maintenance
on-site for our campuses located throughout North America. Our
culture expects and rewards operations teams that engage directly
with the customers and the facility infrastructure. These teams
self-perform maintenance and repairs versus hiring vendors for
support. As a result, we provide a faster and more cost-effective
service. In addition, we prove that service through transparent
reporting on all key performance metrics gives our customers the
ability to focus on their operations without having to manage the
performance of the facilities.Position OverviewVantage seeks an
Operations Program Manager to manage projects and programs for the
North American (NA) Operations team. As part of Operations team,
the Operations Program Manager will be responsible for tracking and
coordinating projects, programs, and requests for enhancements to
the organization. The focus of the Program Manager is to assimilate
needs and requirements for the Operations team, collaborating with
other departments and partners to ensure all needs are met,
presenting the operations needs to the wider project management
organization, reporting on progress, and ensuring that processes
are documented for future use. They will collaborate with the Site
Operations Leadership teams to lead all phases of the fulfillment
of organizational goals through planning and designing the programs
including developing efficient strategies and tactics, proactively
tracking progress, resolving issues, and implementing corrective
actions.The daily responsibilities of the Operations Program
Manager include working with the Operations Leadership on a regular
basis to gather requirements, acting as the Operations advocate in
meetings and requirements gathering sessions, delegating activities
to appropriate team members, and conveying progress of activities
to the Operations Leadership on a weekly basis. A successful
candidate will be an agile leader with the capability to support
various projects and has a technical background in an operations
organization.Essential Job Functions
Keywords: Vantage Data Centers, Smyrna , Operations Program Manager, NA, Executive , Atlanta, Georgia
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