Clinical Service Rep Team Lead, Smyrna
Company: Piedmont Urgent Care
Location: Smyrna
Posted on: January 25, 2023
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Job Description:
In addition to performing daily operational procedures and
Clinical Service Representative responsibilities, the Team Lead
serves as a resource for all center staff by supporting and
participating as an active member of the clinical leadership team.
Mentors, orients, and trains new staff members. Manages inventory
to assure adequate supply levels; monitors and assures staff
compliance with WellStreet policies and regulatory
requirements.
Role and Responsibilities
- Has expertise in clinical service representative functions,
including: patient triage (taking of vital signs and
accurate/detailed medical history), specimen collection,
point-of-care testing, EKG, dressing changes, medication
administration and dispensing, immunization administration,
performing radiology procedures, and documentation of care in an
electronic health record
- Maintains par levels for required supplies in patient care rooms
and storage areas. Assures cleanliness is maintained in the patient
care rooms and general work areas.
- Maintains accurate documentation of daily and monthly compliance
logs, including but not limited to: Send Out Lab, X-Ray, Medication
& Immunization, Communication, Outpatient Imaging, Opening/Closing
Procedures, OSHA Binder, Monthly Emergency Drill Binder, Spore
Testing, Autoclave & Piccolo Maintenance, and Inventory
Invoices
- Maintains center par levels of pharmaceutical and medical
supplies by completing a weekly inventory count and submitting
timely supply order requisitions
- Performs on-going training and development for clinical service
representatives
- Communicates concerns and feedback in a in a supportive manner
consistent with WellStreet's mission and values
- Works collaboratively with Practice Manager and provider staff to
build relationships that foster a strong site team
- Assist Practice Manager with chart audits when requested
- Mentors and orients new clinical and patient services
representatives
- Assist front office with documenting patient payments, scanning,
filing and faxing documents; also ensuring all patient charts are
verified and shredded within the 90-day time frame
- Maintains high level working knowledge of all aspects of EMR from
intake through billing, interacts with the appropriate team members
to ensure best practices and compliance
- Ensures all site level team members have adequate training for
their assigned role and notifies site practice manager of any
recognized issues
- Site lead for all compliance requirements, including but not
limited to: X-ray, Lab, OSHA, Stericycle
Keywords: Piedmont Urgent Care, Smyrna , Clinical Service Rep Team Lead, Smyrna, Healthcare , Smyrna, Georgia
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