Medical Office Receptionist
Company: LifeStance Health
Location: Smyrna
Posted on: May 25, 2023
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Job Description:
At LifeStance Health, we strive to help individuals, families,
and communities with their mental health needs. Everywhere. Every
day. It's a lofty goal; we know. But we make it happen with the
best team in mental healthcare.Thank you for taking the time to
explore a career with us. As the fastest growing mental health
practice group in the country, now is the perfect time to join our
corporate team!ROLE OVERVIEWWe are seeking a reliable and motivated
Medical Office Receptionist to join the LifeStance team for our
Smyrna office. This candidate will be responsible for supporting
the front office, patients, and clinicians within any assigned
site. You will be responsible for patient management, check in/out
processes, answering phones, assisting patients in-person and/or
remote, including scheduling follow-up appointments, and resolving
a variety of issues surrounding patient accounts and patient care
issues by providing quality customer service.Candidate must be
detail-oriented, be able to multitask, have a pleasant personality,
be a team player, possess professional etiquette, and provide
excellent customer service.LOCATION400 Technology Ct SE suite j,
Smyrna, GA 30082SCHEDULE7:00 AM-6:00 PM, Monday-Friday
availabilityPAY$17hrRESPONSIBILITIES Greeting and checking patients
in/out in a courteous manner; including going over all necessary
paperwork, collection of co-payments/deductibles/co-ins, balances
etc., at the time of service. Provide patients with initial
assessment paperwork, evaluate for completion, and accept
electronic forms into the EHR system. Answering calls and providing
patient support with miscellaneous inquires, payment related
questions, release requests, etc. Ensure accuracy of patient
accounts, such as accurate billing address, contact information,
payment authorization and collection. Assisting patients with
scheduling follow-up appointments, rescheduling appointments as
needed, and managing (Tele/In-person) appointments scheduled for
accuracy. Assisting patients with Vsee access, Patient Portal, and
navigate LifeStance website platforms Answering emails and Patient
Messages via Patient Portal and voicemails Auditing the scheduler
daily for appointment cleanup Office upkeep and making sure common
space is clean and clutter free General office duties, such as
sorting the office mail, scanning documents, and Efaxes Backup
support to the Office Lead for the pre-appointment processes All
other office duties as assigned by the Office LeadSKILLS &
EXPERIENCE High School Diploma or equivalent; Associate's degree
preferred 2 years of customer service care experience; experience
in healthcare is highly preferred; experience in a front desk
setting is preferred Prior knowledge of OSHA/HIPAA regulations
would be advantageous Ability to multitask Ability to work
independently and as a team member Strong communication skills,
both written and verbal Qualified candidates must be legally
authorized to be employed in the United States Demonstrates
awareness, inclusivity, sensitivity, humility, and experience in
working with individuals from diverse ethnic backgrounds,
socioeconomic statuses, sexual orientations, gender identities, and
other various aspects of culture. LifeStance is an EEO/Affirmative
Action Employer and does not discriminate based on age, race,
color, religion, gender, sexual orientation, gender identity,
gender expression, national origin, protected veteran status,
disability or any other legally protected status.LifeStance Health
(NASDAQ: LFST) is one of the nation's largest providers of virtual
and in-person outpatient mental health care for children,
adolescents and adults experiencing a variety of mental health
conditions. LifeStance Health is based in Scottsdale, Arizona.Our
Vision: A truly healthy society where mental and physical
healthcare are unified to make lives better.Our Mission: To help
people lead healthier, more fulfilling lives by improving access to
trusted, affordable and personalized mental healthcare.Our
Values:Delivering Compassion - We care for people unconditionally
and act with empathy always.Building Relationships - We are
collaborative, building enduring relationships to achieve more
together.Celebrating Difference - We respect the diversity of every
individual's lived experiences.Since LifeStance Health was founded
in 2017, we have grown to over 5,000 clinicians and team members
serving patients in more than 500 locations. We acquire clinical
practices and open new locations across the country, with thousands
of new clinicians joining our mission every year. We are
reimagining mental health.Learn more at .
Keywords: LifeStance Health, Smyrna , Medical Office Receptionist, Healthcare , Smyrna, Georgia
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