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Customer Service Associate (Entry Level)

Company: The UPS Store
Location: Smyrna
Posted on: September 17, 2022

Job Description:

Qualifications---The Customer Service Associate candidate will have retail sales experience, strong computer and internet skills, a high school diploma/GED, a friendly and genuinely helpful demeanor, a professional appearance, and will be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time---Must be able to lift 50 lbs---Must be able to stand for long periods of time---Must be reliable and punctual---Good communication and people skills---Able to cross sell and up sell products and services---Able to follow and understand quality guidelines---Able to operate a wide variety of business equipment---Strong customer service skills and abilities---Must be an energetic self-starter who is driven to succeed---High school or equivalent (Required)---Customer service: 3 years (Required)---Typing: 6 years (Required)---English (Required)Responsibilities---He/She receives and processes packages for courier shipment, operates copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices---- Deliver outstanding customer service to walk-in customers and telephone inquiries---- Continuously practice good listening skills with customers and UPS Store team members, and leadership---- Take ownership of the customer's shipping problem and offer viable solutions---- Take action to learn all product and service offerings, alternative solutions, and industry trends---- Operate all equipment, software, and devices in an expert fashion and be willing to teach others -- Maintain a clean and safe working environment---MUST BE ABLE TO WORK SATURDAYS AND CLOSING SHIFTS

Keywords: The UPS Store, Smyrna , Customer Service Associate (Entry Level), Hospitality & Tourism , Smyrna, Georgia

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