Customer Service Associate

Company: Stromquist & Company
Location: Smyrna
Posted on: September 20, 2022

Job Description:

Job Description: Customer Service Representative The company: Stromquist & Company is a distributor and solutions provider for temperature controls, combustion equipment, and industrial instrumentation products.Founded by Bengt Stromquist in 1951, Stromquist and Company has grown to an industry leading distributor by maintaining a strong focus on quality products, aggressive marketing, and outstanding customer service. As a family-run business in our second generation of ownership, Stromquist is focused on growing our resources and tools to help partners succeed.Our mission is to empower customers to succeed, provide innovative solutions, and be a company that is Easy to do Business With. The Position: We are looking for a motivated professional to work at our Atlanta location selling and supporting HVACR controls and related products. Depending on your qualifications, the starting salary range is $35-42,000 per year. Job Responsibilities : Exhibit a positive, friendly & helpful attitude with customers and be sensitive to their needs. Assist customers with their questions and needs, either in person, via the phone or through online ordering Inside Sales quote and order processing: Answering phones, Emails, Salesforce Cases Determine products required by customer and suggest alternative and/or additional items related to the customer's order. Keep abreast of new product information and upcoming product promotions. Required Qualifications : Strong customer service and communication skills Self-starter Detailed oriented Ability to manage a large volume of incoming calls Product and application knowledge, including ability to read manufacturer catalogs PC proficiency for data entry and utilization of business application software including web browsers & internet search engines Perform basic mathematical calculations required to accurately complete assigned tasks (discounts vs. markup, customer pricing, etc) A minimum of 2 years of customer service experience in an office setting and a minimum of 1 year of counter experience in a wholesale distribution environment Preferred Qualifications: Experience with Epicor Prophet 21 Experience using Call center experience Why you should apply: Great pay Retirement / Profit Sharing 401k match Excellent benefits (Medical/Dental/Vision) Employees love it here (most are 10-20+ years)Job Type: Full-timePay: $35,000.00 - $42,000.00 per yearJob Type: Full-timePay: $35,000.00 - $42,000.00 per yearBenefits: 401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Vision insuranceSchedule: 8 hour shift Monday to FridaySupplemental pay types: Bonus payAbility to commute/relocate: Smyrna, GA: Reliably commute or planning to relocate before starting work (Preferred)Experience: Customer service: 1 year (Preferred)Work Location: One location

Keywords: Stromquist & Company, Smyrna , Customer Service Associate, Hospitality & Tourism , Smyrna, Georgia