Trainer II

Company: DISH
Location: Marietta
Posted on: April 17, 2024

Job Description:

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming smart home installation services, mobile plans and products, and now we are building America's First Smart Network---.



Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.


Department Summary

The In-Home Services field professionals lead all field operations and thousands of technicians in 135+ facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH.


Job Duties and Responsibilities

The Technology Installation Instructor delivers training and development programs designed to meet organizational needs for Satellite Installation Technicians. The Instructor is accountable for the successful on-boarding of new-hire technicians, so that they may exceed customer expectations for workmanship and service.


Key Responsibilities:


Partners with training management to identify specific opportunities and skills requiring employee improvement, such as, better understanding of policies, procedures, regulations, technologies and customer relations
Follows pre-determined teaching outlines on instructional methods such as individual education, group instruction, lectures, demonstrations, and workshops
Utilizes teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials
Executes testing and evaluation procedures to be used at completion of courses
Conducts training sessions covering specified areas such as, satellite TV installation, on-the-job training, customer service, sales techniques, health and safety practices, promotional development, home entertainment installation, broadband Internet installation and network security


Skills, Experience and Requirements

A successful Technology Installation Instructor will have the following:
Bachelor's degree or one year of related experience preferred but not required
Ability to effectively interact with all levels of organizational staff
Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills
Flexible, innovative and the ability to manage responsibilities and priorities in a fast-paced, growth-oriented and time-critical environment



Salary Ranges

Compensation: $60,000.00/Year - $70,000.00/Year
Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.



The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.



This will be posted for a minimum of 3 days or until the position is filled.

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Keywords: DISH, Smyrna , Trainer II, Human Resources , Marietta, Georgia