Lead Software Test Engineer(ServiceNow)

Company: Cox Automotive
Location: Smyrna
Posted on: January 21, 2023

Job Description:

The Service Enablement Lead Software Test Engineer is responsible for the software quality assurance in support of ServiceNow platform solutions. The experienced candidate will guide Test Engineers as well as perform the responsibilities for managing, planning, and executing quality assurance test activities during all phases of Agile sprints and releases (e.g., test plan development, development of test scripts, test automation, execution of test scripts, defect management, involvement with debugging and troubleshooting issues, etc.).To be successful in the role of Lead Software Test Engineer one must have an Agile mindset, which involves collaboration, focus on quality delivery, and effectively working in a fluid, fast-paced environment while maintaining good communication with management and matrixed team members.Work Environment:

• Ability to work in a "team first" mentality where teams swarm on objectives and success is determined at the team, rather than individual level
• Ability to work under pressure and meet deadlines within specified time constraints
• Ability to adapt to changes in assigned work tasks, duties, and priorities in a fast-paced and dynamic work environment
• Flex Forward - a flexible approach that will evolve as we learn new ways of working together with a focus on the customer and employee experience of the future. These beliefs illustrate our overarching goals and aligns with our vision. Key Responsibilities:
  • Mentor and guide test engineers responsible for the software quality assurance of ServiceNow platform solutions.
  • Adhere to current testing process and enhance to adapt to the platform needs.
  • Lead the maturity of ServiceNow ATF usage.
  • Partners with Technology Development teams and Product Owners to collaborate on testing needs and performance within the delivery teams.
  • Enhance the acceptance criteria identified in our Features/Stories.
  • Own and mature the testing process.
  • Conduct automation tool assessments.
  • Establish Performance testing standards.
  • Ability to lead internal and external offshore resources.
  • Analyzes functional and technical requirements and translate them into manual and/or automatable test scenarios.
  • Adapts to changing requirements, estimates/re-estimates work efforts, and test creatively with an organized risk-based approach.
  • Provides ownership and accountability for assigned testing, keeping aware of progress and risks per milestone.
  • Creates reliable work estimates and schedule for self and others, and identifies associated dependencies, constraints, and assumptions.
  • Exercises complete test coverage of all areas of risk on a product.
  • Assesses testing issues and risks and communicates internally and externally.
  • Provides effective communication on the progress of tasks, goals, objectives, and testing efforts.
  • Performs work and partnership within an Agile development team and fosters a team mindset with all delivery team members to work towards shared goals and objectives. Understands agile software methodology and tools.
  • Develops an understanding of Cox Automotive applications and their interdependencies with ServiceNow applications, customers, and business processes within the areas they support.
  • Collaborate and partner with Application Development, Engineering, Architecture, Product, Release Management, Agile Practitioner, and Operations teams in a matrixed environment as needed to ensure team coordination, synergy, and quality assurance of successful project delivery. Qualifications:Experience:
    • Bachelor's degree in Computer Science, Information Systems, or related area and 6+ years experience OR MS w/ 4+ years experience OR 10 years experience of equivalent combination of industry related professional experience and education.
    • 6+ years of software testing and 4+ years test automation experience required
    • Ideal candidate would have 3+ years of experience working hands-on with testing the ServiceNow platform both manually and automated (ATF).
    • Experience with software test tools (e.g., Quick Test Pro, Quality Center, HP ALM, JUnit, NUnit, Selenium, Rally etc.), defect tracking tools (e.g. HP QC, Rally), variety of operating systems and application platforms, manual and automated software test processes and tools, software development life cycles and methodologies.
    • Experience operating in a scaled agile delivery framework and working in an Agile delivery model on a Scrum team is valued
    • Excellent organizational skills including attention to detail and multi-tasking skills
    • Excellent soft skills such as: interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization
    • Proven ability to collaborate across integrated teams to deliver quality results Core Competencies:
      • Strong communication and interpersonal skills required
      • Proven track record of achieving software quality success in a dynamic, fast-paced software development environment.
      • Ability to innovate new and unique approaches without guidance from others
      • Ability to adapt to rapidly changing priorities while ensuring thorough testing to deliver quality results
      • Ability to rapidly learn new technologies
      • ITIL background is a plus
      • ServiceNow ATF Certification is a plus
      • Experience with Rally Agile software is a plus To be employed in this role, you'll need to clear a pre-employment background check and drug test. Cox Automotive does not currently consider a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.About Cox AutomotiveAt Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!About CoxCox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Keywords: Cox Automotive, Smyrna , Lead Software Test Engineer(ServiceNow), IT / Software / Systems , Smyrna, Georgia