Product Support Tech II
Company: Scientific Games
Location: Alpharetta
Posted on: April 1, 2026
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Job Description:
Scientific Games: Scientific Games is the global leader in
lottery games, sports betting and technology, and the partner of
choice for government lotteries. From cutting-edge backend systems
to exciting entertainment experiences and trailblazing retail and
digital solutions, we elevate play every day. We push game designs
to the next level and are pioneers in data analytics and iLottery.
Built on a foundation of trusted partnerships, Scientific Games
combines relentless innovation, legendary performance, and
unwavering security to responsibly propel the global lottery
industry ever forward. Position Summary Product Telephone Support:
Supports the telephone "hotline" function. Directs telephone calls
or written inquiries to appropriate personnel. May answer
non-technical questions regarding company products. Maintains log
of incoming "hotline" calls. Supervisory Responsibilities This
position has no supervisory responsibilities. Job Level Description
Demonstrates ability to learn and support several aspects of
function. Handles routine activities. Qualifications Education Must
have a high school diploma or equivalency. Years of Related
Experience Years of experience Physical Requirements The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly
required to sit, stand, walk, bend, use hands, operate a computer,
and have specific vision abilities to include close and distance
vision, and ability to adjust focus working with computer and
business equipment. Work Conditions Scientific Games, LLC and its
affiliates (collectively, “SG”) are engaged in highly regulated
gaming and lottery businesses. As a result, certain SG employees
may, among other things, be required to obtain a gaming or other
license(s), undergo background investigations or security checks,
or meet certain standards dictated by law, regulation or contracts.
In order to ensure SG complies with its regulatory and contractual
commitments, as a condition to hiring and continuing to employ its
employees, SG requires all of its employees to meet those
requirements that are necessary to fulfill their individual roles.
As a prerequisite to employment with SG (to the extent permitted by
law), you shall be asked to consent to SG conducting a due
diligence/background investigation on you. This job description
should not be interpreted as all-inclusive; it is intended to
identify major responsibilities and requirements of the job. The
employee in this position may be requested to perform other
job-related tasks and responsibilities than those stated above. SG
is an Equal Opportunity Employer and does not discriminate against
applicants due to race, color, sex, age, national origin, religion,
sexual orientation, gender identity, status as a veteran, and basis
of disability or any other federal, state or local protected class.
If you’d like more information about your equal employment
opportunity rights as an applicant under the law, please click here
for EEOC Poster .
Keywords: Scientific Games, Smyrna , Product Support Tech II, IT / Software / Systems , Alpharetta, Georgia
