Solution Customer Success Manager (S-CSM) – Finance
Company: NorthPoint Search Group
Location: Atlanta
Posted on: April 1, 2026
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Job Description:
Solution Customer Success Manager (S-CSM) – Finance To Apply Now
- email your resume to [email protected] Who: Experienced customer
success professional with executive-level relationship skills in
finance and cloud software. What: Drive adoption, value delivery,
renewals, expansions, and upsells of finance-related cloud
solutions while serving as a trusted advisor. Where: South Region –
SAP office, on-site with collaboration across internal teams and
partners. When: Full-time position; standard weekdays with
cross-team coordination. Why: Enable customers to maximize business
outcomes, accelerate solution adoption, and mitigate risk in
finance processes. Salary: Competitive, commensurate with
experience. Job Summary: The Solution Customer Success Manager
(S-CSM) will partner with finance executives to deliver SAP Office
of the CFO (oCFO) solutions, ensuring adoption, value realization,
and expansion. This role focuses on building trusted relationships,
driving renewals and upsells, mitigating risks, and providing
strategic guidance on finance processes and technology adoption.
Key Responsibilities: Build trusted executive relationships and act
as a finance domain advisor Drive adoption and consumption of
finance solutions, accelerating customer value Identify new
opportunities for expanded SAP solution use Manage renewals,
expansions, and subscription/perpetual license contracts Handle
complex customer issues and crises, providing solutions and
escalation management Support sales by identifying leads and
assisting in upsell opportunities Collaborate with internal teams,
partners, and solution management for coordinated value delivery
Qualifications: Bachelor’s degree or equivalent required; finance
or business background preferred Executive presence and strong
relationship-building skills Deep finance domain knowledge and
problem-solving ability Experience with cloud software delivery
models (SaaS, PaaS, IaaS) Understanding of SAP oCFO solutions and
financial processes Technical aptitude to address solution-related
issues Strong program/project management and governance skills
Excellent verbal and written communication skills Track record in
driving renewals, expansions, and upsell opportunities Benefits:
Standard benefits package (health, dental, vision, 401K) typical of
corporate roles Exposure to enterprise-level finance solutions and
technology innovation Professional development opportunities in SAP
solution ecosystem Solution Customer Success Manager drives
adoption, value, renewals, and expansion of SAP finance solutions
while advising executive teams.
Keywords: NorthPoint Search Group, Smyrna , Solution Customer Success Manager (S-CSM) – Finance, IT / Software / Systems , Atlanta, Georgia
