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Operations Supervisor - Billing

Company: TD Garden
Location: Smyrna
Posted on: June 1, 2021

Job Description:

About Us:

EMCOR Services Aircond is wholly owned subsidiary of EMCOR Group, Inc. focusing on providing commercial customers with HVAC mechanical contracting services as well as deploying expert field technicians for the maintenance, repairs, and energy efficient replacement of HVAC systems. More information on the company can be found at Annual sales for EMCOR Services Aircond are in the range of $60 to $65 million. EMCOR Group, Inc. is a Fortune 500 company.

Job Title:

Operations Supervisor - Billing

Job Summary:

Supervise Service Billing team to ensure delivery of quality work product and customer service to internal and external customers. Expedites and coordinates the flow of work within and between internal departments. Assists with resolution of service, technical and/or system issues.

Essential Duties and Responsibilities include but are not limited to the following, other duties may be assigned:

  • Supervise Service Billing department-seven direct reports including receptionist.
  • Using COINs (business accounting system), generate and post Service Repair billing invoices daily.
  • Supervise Service Repair month end billing processes.
  • Review and process Service Repair billing credits.
  • Prepare manual service cost allocation & correction journal entries.
  • Prepare monthly billing for key accounts - approximately five accounts - one to five invs / account / mo.
  • Ensure customer accounts key data is current in COINs, including material mark-ups and labor rates.
  • Handle special billing requests / requirements for key accounts - approx.. five accounts - one to five invs / account / mo.
  • Complete new customer web portal registrations and train team on usage.
  • Audit billing processes to ensure timely and accurate work order to invoicing of service work.
  • Report and resolve all business system issues with system analyst.
  • Assist Credit Department in researching delinquent invoices.
  • Respond to customer inquiries.
  • Resolve all issues escalated to management.
  • Streamline and implement process improvements where needed.
  • Assist with / back up for office supply orders and travel for field personnel
  • Other duties as required to facilitate the efficient flow of business and utilization of company resources


  • Strong computer skills as well as familiarity with COINS TI, Microsoft Office, Lotus Notes and other web based programs.
  • Strong work ethics is required.
  • Knowledge of Accounts Receivable, Accounts Payable and Payroll as it relates to job costing.
  • Ability to communicate effectively; both verbally and in writing is necessary.
  • Demostrated excellent customer service, organizational and time management skills.
  • Ability to complete multiple tasks with competing deadlines is required.
  • Ability to be flexible, adapt to change and thrive in a hectic, fast paced environment.
  • Time and material billing knowledge/experience is a plus.
  • Contract billing knowledge/experience is a plus.
  • Prior HVAC, Automation/Controls and/or Water Treatment service business knowledge/experience is a plus.


Direct or indirect management of approximately 5 employees in the Service Billing Departments. Is responsible for the overall leadership, development, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Bachelor of Arts (BA) or Bachelor of Science (BS) degree and three to five years of relevant billing experience in a service organization billing environment preferred. However, candidates with a high school diploma or a general equivalency diploma (GED) and seven to ten years of billing experience in a similar environment supporting external and internal customers, vendors and/or clients in multiple locations will be considered. Prior supervisory experience is preferred.


Ability to read, analyze, and interpret financial statements and contract documents. Effectively respond to the most sensitive inquiries or complaints. Write communications using original or innovative techniques or style. Conduct effective and persuasive presentations on controversial or complex topics to top management and business unit headquarters.


Define problems, collection of data, establishing facts, and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or graphical form and deal with several abstract and concrete variables.


The physical demands associated with this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The work environment characteristics associated with this position are representative of those an employee encounters while performing the essential functions of this job. Occasional overnight travel may be required, in addition to extended hours during reporting periods and peak season.


It is the policy of EMCOR Services Aircond to conduct all business activities in a responsible manner, free from recognized hazards; and to respect the environment, health and safety of our employees, customers, suppliers, partners, and community neighbors. EMCOR Services Aircond is committed to providing a safe and healthy workplace. It will not be satisfied until its premises and services are free of recognized hazards, its employees, and its operations environmentally friendly. We will provide training, protective equipment, and the safest work environment possible for our employees to perform their jobs, but in the end, safety becomes an individual responsibility.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Keywords: TD Garden, Smyrna , Operations Supervisor - Billing, Other , Smyrna, Georgia

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