Supervisor Patient Access Services
Company: WellStar Health System
Posted on: January 6, 2022
How would you like to work in a place where your contributions and
ideas are valued? A place where you can serve with compassion,
pursue excellence and honor every voice? At Wellstar, our mission
is simple, yet powerful: to enhance the health and well-being of
every person we serve. We are proud to have become a shining
example of what's possible when the brightest professionals
dedicate themselves to making a difference in the healthcare
industry, and in people's lives.
The Patient Access Services (PAS) Supervisor position reports
directly to the Manager or Director of Patient Access Services. Key
responsibilities of the role include leading the daily operations
of their assigned areas, including ensuring appropriate staffing,
assisting with problem solving and customer service issues, and
ensuring policies and
procedures are being followed.
Assists the PAS Manager and/or Director with other duties as
required to help ensure the efficiency of the
department. The position assists the PAS Manager and/or Director
with monitoring, maintaining, and evaluating key
performance indicators (including quality, collections,
productivity, and patient satisfaction), and developing and
implementing action plans for optimum performance.
The Supervisor must be flexible with work hours to meet department
and management needs, including 24/7
coverage as appropriate, and work well with other team members to
ensure all areas are staffed appropriate to
volumes. The PAS Supervisor will often serve in a front-line
position, covering open shifts as appropriate. As a
member of the PAS Leadership team, demonstrates professionalism,
effective communication skills and active
Impact of this role in the organization:
The PAS Supervisor Builds a culture of trust and engagement as
reflected in the Great Place to Work Trust Index
Survey at a direct report, workgroup, and hospital/entity level.
Holds team accountable for behaviors that create trust
and engagement and performs all duties and responsibilities of this
position in a manner that reflects the values of
WellStar. Maintains and strengthens relationships with physicians
and assures their involvement in developing
systems to assure the growth of the service and the cost-effective
delivery of quality patient care in a manner that
fosters patient and employee satisfaction
Required Minimum Education: Associates level Degree (AA/AS), or
equivalent post-secondary education such as
Diploma in Business Management offered through an accredited
university, community, or technical college.
Preferred: Bachelor's Degree
Required Minimum Experience: Two years' experience in healthcare
Preferred Minimum Experience: 2 years of related leadership
experience in a healthcare or institutional work setting.
Proficient in current electronic medical record system; EPIC
experience is preferred.
Required Minimum Certification: Certified Revenue Cycle
- CPAR or CHAA are acceptable minimum certification and CRCR must
be obtained within 120 days of hire.Required Minimum Skills:
Computer/data entry experience. Ability to communicate with various
members of the
Effective communication skills (both written and verbal), attention
to detail, self-directed and a positive attitude are
essential. Effective problem solving and critical thinking skills.
Working knowledge of patient registration systems and
intermediate Microsoft Office Suite are preferred. Epic experience
Other: Mandatory completion of:
Patient Access Services (PAS) Operations Onboarding Training, and
Patient Access Services Supervisor Training,
each followed by a minimum passing score of 90% on final exam
within 45 days of hire. Staff who do not pass will no
longer meet the minimum requirement and will subsequently have the
option to meet with the Talent Acquisition
Specialist to assess other positions available within the health
PAS employees who successfully complete the PAS onboarding exam
will have the option to progress through
enrollment to the WHS Enterprise Membership - HFMA Certification
program, subject to PAS leadership approval.
We'd like to invite you on a career journey like no other! In
return for your contributions, we'll help you make the most of all
life's moments - on and off the job. Wellstar Total Rewards is
designed to provide for your total well-being, including: Your
Wellness, Your Pay, Your Future, Your Joy. We think it's pretty
simple - we care for our team members and our team members care for
Make a difference in patients' lives--- and your own! Here, it's
more than healthcare - it's CareerCare!
Keywords: WellStar Health System, Smyrna , Supervisor Patient Access Services, Other , Smyrna, Georgia
Didn't find what you're looking for? Search again!