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Supervisor Patient Access Services

Company: WellStar Health System
Location: Smyrna
Posted on: January 6, 2022

Job Description:

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
The Patient Access Services (PAS) Supervisor position reports directly to the Manager or Director of Patient Access Services. Key responsibilities of the role include leading the daily operations of their assigned areas, including ensuring appropriate staffing, assisting with problem solving and customer service issues, and ensuring policies and
procedures are being followed.
Assists the PAS Manager and/or Director with other duties as required to help ensure the efficiency of the
department. The position assists the PAS Manager and/or Director with monitoring, maintaining, and evaluating key
performance indicators (including quality, collections, productivity, and patient satisfaction), and developing and
implementing action plans for optimum performance.
The Supervisor must be flexible with work hours to meet department and management needs, including 24/7
coverage as appropriate, and work well with other team members to ensure all areas are staffed appropriate to
volumes. The PAS Supervisor will often serve in a front-line position, covering open shifts as appropriate. As a
member of the PAS Leadership team, demonstrates professionalism, effective communication skills and active
listening skills.
Impact of this role in the organization:
The PAS Supervisor Builds a culture of trust and engagement as reflected in the Great Place to Work Trust Index
Survey at a direct report, workgroup, and hospital/entity level. Holds team accountable for behaviors that create trust
and engagement and performs all duties and responsibilities of this position in a manner that reflects the values of
WellStar. Maintains and strengthens relationships with physicians and assures their involvement in developing
systems to assure the growth of the service and the cost-effective delivery of quality patient care in a manner that
fosters patient and employee satisfaction
Required Minimum Education: Associates level Degree (AA/AS), or equivalent post-secondary education such as
Diploma in Business Management offered through an accredited university, community, or technical college.
Preferred: Bachelor's Degree
Required Minimum Experience: Two years' experience in healthcare Revenue Cycle.
Preferred Minimum Experience: 2 years of related leadership experience in a healthcare or institutional work setting.
Proficient in current electronic medical record system; EPIC experience is preferred.
Required Minimum Certification: Certified Revenue Cycle Representative* (CRCR)

  • CPAR or CHAA are acceptable minimum certification and CRCR must be obtained within 120 days of hire.Required Minimum Skills: Computer/data entry experience. Ability to communicate with various members of the
    healthcare team.
    Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are
    essential. Effective problem solving and critical thinking skills. Working knowledge of patient registration systems and
    intermediate Microsoft Office Suite are preferred. Epic experience preferred.
    Other: Mandatory completion of:
    Patient Access Services (PAS) Operations Onboarding Training, and Patient Access Services Supervisor Training,
    each followed by a minimum passing score of 90% on final exam within 45 days of hire. Staff who do not pass will no
    longer meet the minimum requirement and will subsequently have the option to meet with the Talent Acquisition
    Specialist to assess other positions available within the health system.
    PAS employees who successfully complete the PAS onboarding exam will have the option to progress through
    enrollment to the WHS Enterprise Membership - HFMA Certification program, subject to PAS leadership approval.
    We'd like to invite you on a career journey like no other! In return for your contributions, we'll help you make the most of all life's moments - on and off the job. Wellstar Total Rewards is designed to provide for your total well-being, including: Your Wellness, Your Pay, Your Future, Your Joy. We think it's pretty simple - we care for our team members and our team members care for the community.

    Make a difference in patients' lives--- and your own! Here, it's more than healthcare - it's CareerCare!

Keywords: WellStar Health System, Smyrna , Supervisor Patient Access Services, Other , Smyrna, Georgia

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