Customer Service Representative - Partially Remote
Posted on: January 10, 2022
9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW,
Kennesaw, Georgia, 30144
CarMax, the way your career should be!
Resolve customer issues while working for an industry leader
At CarMax Auto Finance we put the needs of our customers first,
while helping to make the car buying experience better. Exceptional
customer service is at the heart of everything we do and drives
CarMax to be industry leaders. You'll work with different
departments and teams to help resolve customer questions/issues and
help to influence and educate customers on their account. In this
role you will work with our customers to ensure their car buying
experience has been an excellent one and keep CarMax as the company
of choice for car buying. This position does have the potential to
transition to a hybrid work arrangement after 90 days and
successful performance in role.
What you'll do
- Take incoming phone calls from customers and answer questions
regarding his/her account. Resolve any customer issues with their
account, and partner with a manager if necessary.
- Educate customers regarding their account, finance charges
accrual, late fees, credit reporting, payment options and account
management options all while annotating accounts in inter-company
systems to document all interactions.
- Work with other departments/personnel where necessary to
resolve customer concerns within the guidelines of company policies
and applicable laws.
Improve customer experience with every interaction
Empathy with our customers, and transparency in every interaction
are vital to your success. From dealing with complex customer
issues to accepting payments, you will balance the needs of our
customers with meeting the metrics and expectations of your
position. In collaboration with different departments you will
effectively resolve customer issues, while helping CarMax Auto
Finance to meet their bottom line.
Qualifications and requirements
- High school diploma or 1 month related
- Basic to moderate computer knowledge and keyboard skills
including minimum accuracy requirements.
- Multi-task in a high energy standard office environment.
- Speak and listen effectively with CarMax customers via phone
and effectively handle stressful interactions with customers.
- Ability to recognize problems, resolve or escalate as needed,
including using a variety of talk offs to encourage the customer to
make a payment to keep the account current.
CarMax disrupted the auto industry by delivering the honest,
transparent, and high-integrity experience customers want and
deserve. This innovative thinking around the way cars are bought
and sold has helped us become the nation's largest retailer of used
cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to
deliver iconic customer experiences. Along the way, we help every
associate grow their career and achieve their best, at work and in
their community. We are recognized for our commitment to training
and diversity and are one of the FORTUNE 100 Best Companies to Work
CarMax is an equal opportunity employer, and all qualified
candidates will receive consideration for employment without regard
to race, color, age, religion, sex, sexual orientation, gender
identity, genetic information, national origin, protected veteran
status, disability status, or any other characteristic protected by
Upon an applicant's request, CarMax will consider reasonable
accommodation to complete the CarMax Job Application. Associated
topics: agente de servicio al cliente, associate, call center
specialist, clerk, csr, customer care, customer service,
representative, technical assistant, telephone
Keywords: CarMax, Smyrna , Customer Service Representative - Partially Remote, Other , Smyrna, Georgia
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