Associate Partner, ServiceNow / ITSM Services

Company: Kyndryl Holding Inc.
Location: Smyrna
Posted on: June 20, 2022

Job Description:

Associate Partner, ServiceNow / ITSM Services Apply Job ID 514591BR Date posted 05/24/2022 Location(s) Austin, Texas; Rochester, New York; Sterling Forest, New York; Atlanta, Georgia; Southbury, Connecticut; Dallas, Texas; Hazelwood, Missouri; Boulder, Colorado; Chicago, Illinois; Lexington, Kentucky; Washington, DC; Columbus, Ohio; Smyrna, Georgia; Buffalo, New York; Iselin, New Jersey; Poughkeepsie, New York; Rochester, Minnesota; Research Triangle Park, North Carolina; Bentonville, Arkansas; Columbia, Missouri; Irving, Texas; Lewisville, Texas; New York, New York; Richardson, Texas; Midland, Michigan; Honolulu, Hawaii; Phoenix, Arizona Why Kyndryl Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress - dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we'll provide plenty of opportunities to make that happen. Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl. For further information on privacy, please visit www.kyndryl.com/privacy. Your Role and Responsibilities Introduction At Kyndryl, we design, run, and manage the most modern and reliable technology infrastructure that the world depends on every day. Kyndryl Advisory and Implementation Service Line provides advice, move, and build services by working in partnership with customers and are dedicated to ensuring that each achieves their peak digital performance. Your Role and Responsibilities An Associate Partner in Kyndryl Advisory and Implementation Service line is a quota carrying sales role. The Associate Partner leads teams that provide consultative skills and technology expertise to drive sales and deliver customer service requirements. Associate Partners are responsible for end-to-end opportunity ownership and working with other Kyndryl resources to support deal closures and delivery in complex, cross-practice deals. This position is for experts with direct experience in ServiceNow/ ITSM services. Key Responsibilities: Business Development and Relationship Management: Develop and maintain a relationship with key client stakeholders; experience originating deals with C-level clients; lead pursuit teams; participate and lead the proposal development process; contribute to proposal shaping and pricing strategies. Delivery & Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk. Practitioner Development: Perform the role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities. Use Case Prioritization, ROI, and Business Case Service Offering Development: Collaborate with cross-functional teams to create industry points of view for our service offerings. Developing thought leadership with content as well as a visionary outlook in ServiceNow, and other IT Service Management platform solutions. Collaborate with cross-functional teams to create industry points of view for our ServiceNow/ITSM offerings. If you are hired into a Colorado work location, the anticipated compensation range for the position $177,000 to $273,000 is based on a full-time schedule. Your ultimate compensation may vary depending on your job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. DiceKyndryl Required Technical and Professional Expertise Required Technical and Professional Expertise: 5 years selling and delivering ServiceNow or other ITSM solutions. 5 years of ERP Consulting $5m/year in selling/delivering ITSM-based services. Direct experience with ServiceNow, or other ITSM solutions. Proven track record in delivering successful ITSM programs. Proven track record in developing strong client relationships with a focus on the executive levels. Sharp business judgement, ability to see the "big picture". Ability to interact at multiple levels including extensive experience dealing at the executive level. Talented at explaining complex topics clearly and concisely, and effective at providing practical advice and guidance. Strong facilitation skills, to encourage clear articulation of the business issue(s) and effective solution development by relevant participants. Demonstrated business acumen including negotiation skills and contact/profit management. Exceptional presentation skills with demonstrated executive engagement and proven ability to present strategic information to, and drive change across a broad spectrum. Preferred Technical and Professional Experience Preferred Skills and Expertise: Automation, Infrastructure as Code, DevSecops, Cloud Architecture, IT Infrastructure Modernization Service Management, Operational Readiness, Operating Model Assessment, Cloud Op Model Strategy, Design, Governance, IT Svc. Mgt. Process and Tools Application Discovery, Optimization, Prioritization, Segmentation, Workload Assessment, Placement Solid understanding ITSM market and ServiceNow products and solutions ITIL (v3, v4) certification preferred but required Required Education Bachelor's Degree Preferred Education Bachelor's Degree Being You Kyndryl Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Other things to know Kyndryl offers a wide range of resources for eligible employees to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to: 12 weeks of paid parental bonding leave. Well-being programs to support mental and physical health. Financial programs that empower you to plan, save, and manage your money. Discounts on retail products, services, and experiences. This position is eligible for participation in a Kyndryl sales incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. We consider qualified applicants with criminal histories, consistent with applicable law. Kyndryl will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. Kyndryl's Vaccination Policy Beginning January 18, 2022, all employees working onsite at a Kyndryl, customer or partner location must be fully vaccinated against COVID-19. New hires meeting this criteria will be asked to submit proof of their vaccination status prior to the start of employment. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. Primary Job Category Consultant Role (Job Role) Associate Partner Incentive Employment Type Full-Time Contract Type Regular Position Type Professional Travel Required Up to 60% or 3 days a week (home on weekends - based on project requirements) Company (Y078) Kyndryl, Inc. Is this role a commissionable / sales incentive based position Yes Apply

Keywords: Kyndryl Holding Inc., Smyrna , Associate Partner, ServiceNow / ITSM Services, Other , Smyrna, Georgia