Patient Care Coordinator
Company: Emory HealthcareEmory University
Location: Smyrna
Posted on: August 4, 2022
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Job Description:
Description JOB DESCRIPTION:+ This position supports The Emory
Clinic outpatient operations with overall care coordination for
patients, serving as their primary point of contact for all
customer service, administrative and scheduling needs.+ They act as
the liaison for the patient and family, working with both
administrative and clinical staff from multiple departments to
improve the patient's overall experience with Emory Healthcare.+
Position enhances the patient experience by serving as the primary
point of contact and administrative care coordinator for
established patients and/or family members.+ They ensure that all
related patient appointments for an episode of care are secured in
a timely manner and coordinated for patient convenience and address
and resolve process or administrative issues impeding timely access
to care.+ Responsible for collaborating with physicians and members
of the care delivery team to triage, coordinate and consistently
manage the patient care experience.+ Position works with patients
and families to answer questions, provide emotional support and
resolve issues concerning the administrative coordination of their
care.+ Administratively coordinates care for established patients
and serves as the primary point of care for these patients and
their families.+ Develops and coordinates a system which organizes
the flow of patients from initial appointment through completion of
their care experience.+ Collaborates with nursing and physician
teams to ensure appropriate appointments are secured in a timely
manner.+ This would include return visit coordination, Surgery and
ancillary appointment scheduling.+ Works collaboratively with the
nursing team to ensure timely return of clinical phone calls.+
Applies advanced interpersonal and communication skills in all
interactions with patients, clinical personnel, administrative
personnel and care providers+ . Demonstrates attitudes and
behaviors which contribute to the smooth coordination of care and
enhances each patient's experience with Emory.+ Treats all
individuals with dignity and respect and participates in activities
to improve working relationships within the section.+ Actively
participates in section activities such as staff meetings,
supervisory meetings, patient satisfaction meetings etc.+ Manages
workload and assignments effectively.+ Adapts well to changes and
priority level of duties.+ Demonstrates flexibility with section
and organizational need.+ Serves as a role model of excellent
customer service.+ Responds constructively to the needs of all
those he/ she interacts with on a daily basis.+ Assesses and
monitors customer satisfaction and responds promptly to voiced and
identified concerns.+ Acts as an administrative resource/expert for
all staff in the coordination of a patient's care.+ Communicates
with staff complimentary/constructive feedback from self and
others.+ Works collaboratively with section and Emory Clinic
management in implementing strategies to see a statistically
significant increase in patient satisfaction results each quarter.+
Works collaboratively with section management to actively
investigate and remedy patient complaints received from within the
staff, physicians, patient relations and members of other
departments.+ Works closely with patient relation's
representatives.+ Assists section management in monitoring customer
satisfaction.+ Performs all other duties as assignedMINIMUM
QUALIFICATIONS:+ 12 months of work experience in a patient care
coordination or patient scheduling role preferred.+ High School
diploma required; Bachelor's degree with an emphasis in healthcare
administration, business, or related field preferred.+ Proficient
computer skills required.+ Excellent communication skills, both
verbal and written, are required.+ Ability to provide a high level
of customer service is required.PHYSICAL REQUIREMENTS (Medium):
20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66%
of the workday (frequently); 01-10 lbs, 67-100% of the workday
(constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs;
Occasional to frequent standing & walking, Occasional sitting,
Close eye work (computers, typing, reading, writing), Physical
demands may vary depending on assigned work area and work
tasks.ENVIRONMENTAL FACTORS: Factors affecting environment
conditions may vary depending on the assigned work area and tasks.
Environmental exposures include, but are not limited to:
Blood-borne pathogen exposure Bio-hazardous waste
Chemicals/gases/fumes/vapors Communicable diseases Electrical
shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor
conditions, Latex, Lighting, Patient care/handling injuries,
Radiation, Shift work, Travel may be required. Use of personal
protective equipment, including respirators, environmental
conditions may vary depending on assigned work area and work tasks.
Connect With Us! Connect with us for general consideration!
Division _The Emory Clinic_ Campus Location _Smyrna, GA, 30080_
Campus Location _US-GA-Smyrna_ Department _TEC Ortho - Smyrna_ Job
Type _Regular Full-Time_ Job Number _92569_ Job Category _Clinical
& Nursing Support_ Schedule _7a-3:30p_ Standard Hours _40
Hours_Emory Healthcare is an Equal Employment Opportunity employer
committed to providing equal opportunity in all of its employment
practices and decisions. Emory Healthcare prohibits discrimination,
harassment, and retaliation in employment based on race, color,
religion, national origin, sex, sexual orientation, gender identity
or expression, pregnancy, age (40 and over), disability,
citizenship, genetic information, service in the uniformed
services, veteran status or any other classification protected by
applicable federal, state, or local law.
Keywords: Emory HealthcareEmory University, Smyrna , Patient Care Coordinator, Other , Smyrna, Georgia
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