Retail Associate

Company: Ross Dress for Less
Location: Smyrna
Posted on: September 14, 2022

Job Description:

Qualifications
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Ability to perform basic mathematical calculations commonly used in retail environments
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PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required
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Ability to spend up to 100% of working time standing, walking, and moving around the Store
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Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop
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Ability to occasionally push, pull and lift more than 25 pounds
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Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies
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Certain assignments may require other qualifications and skills
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Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds
Responsibilities
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The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation
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The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require
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The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals
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ESSENTIAL FUNCTIONS: Understands that safety is the number one priority and practices safe behaviors in everything they do
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Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone
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Maintains clutter free, clear egress to emergency exits
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Immediately corrects or reports any unsafe conditions or practices to Store Leadership
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Recognizes fellow Associates using Company recognition programs
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Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner
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Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction
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Provides prompt and efficient responses to Customers at all times
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Responds to Customer Service calls immediately
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Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed
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Represents and supports the Company brand at all times
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Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas
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Maintains a professional appearance and adheres to the Company's dress code at all times
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Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards
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Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers. Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards
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As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers
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Safeguards confidential information, cash and credit card information, and merchandise
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Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals
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Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures
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Maintains a high level of awareness and accuracy when handling bankable tenders
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Demonstrates a sense of urgency to efficiently perform their role
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Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow

Keywords: Ross Dress for Less, Smyrna , Retail Associate, Other , Smyrna, Georgia