Customer Service Representative

Company: Sandvik
Location: Smyrna
Posted on: March 19, 2023

Job Description:

Location
USA, GA, Smyrna, United States of America

Sandvik Mining & Rock Solutions is looking for a

Customer Service Representative

Location Flexible

Sandvik Mining & Rock Solutions, the leading global supplier of equipment and tools, service, and technical solutions for the mining industry, currently has an opening for a Customer Service Representative.

As the first point of contact for customers, the Customer Service Representative is responsible for answering and responding to customer service issues with a sense of personal accountability and professionalism. This role is also a key member of a sales team with the aim of building long-term customer satisfaction.

KEY RESPONSIBILITIES INCLUDE:

• Initiates Calls to existing customers to generate additional business.
• Participates as a member of a sales or account team to enhance customer relationship
• Builds sound relationships with the workshop team and internal and external customers to ensure smooth operations.
• Answers all designated incoming calls from external sources within the stated guidelines.
• Assesses customer inquiries and routes to appropriate person or department.
• Takes ownership of customer issues and ensures commitments are met as promised.
• Processes sales orders taken via phone, e-mail, or CRM que.
• Expedites urgent orders to ensure customer receives product when needed.
• Advises supervisor of customer concerns and solicits support where needed.
• Proactively informs customer of any changes to order status, backlog issues, or other relevant matters.
• Utilizes tools and resources provided (sourcing allocation, stock, rob jobs, etc.,) to satisfy customer requirements.
• Creates monthly CSR reports as requested
• Assists Expeditor to ensure accuracy of customer back-order status.
• Visits customers as requested by sales personnel or manager.
• Participates in customer on-call service as needed. POSTION REQUIREMENTS:
  
  Education Experience
  • Associates Degree, or equivalent related experience
  • 2-5 years customer service experience Competencies Required
    • Strong customer service focus and skills
    • High degree of personal accountability and follow-up skills
    • Strong communications skills - written, verbal, listening
    • Ability to work as part of a virtual team
    • Mechanical aptitude
    • Computer proficiency
    • Flexible, self-motivated with demonstrated initiative
      
      Benefits
      
      We offer a competitive compensation package. Generous benefit package includes life, health, dental, PTO, holidays, and a 401(k)-retirement savings plan.
      
      How to Apply
      
      For immediate consideration, please apply online at http://www.sandvik.com/careers/ for the Customer Service Representative position, Job Req. ID# R0051713 #LI-Remote
      
      Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

Keywords: Sandvik, Smyrna , Customer Service Representative, Other , Smyrna, Georgia