Accounts Field Representative

Company: Aaron's Inc
Location: Smyrna
Posted on: May 28, 2023

Job Description:

We are Aarons - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job it is a career with purpose.
**Summary**
The Field Visit Specialist works proactively with customers to resolve past due lease renewal payments and obtain payments in an effective, timely, and appropriate manner to include field visiting, with a responsibility to meet or exceed company performance standards.
**Duties and Responsibilities**
+ Field Visiting
a. Carries out all field visit activities of the call center by visiting past due customers in-home, as necessary, to obtain lease renewal payments or secure the return of leased merchandise. while maintaining a high level of customer satisfaction
b. Utilizes technology provided to execute the field visit processes
c. Documents all customer appointments and maintains updated and accurate customer information
d. Records electronic customer interactions accurately with every contact
e. Processes payments and posts amounts paid to customer accounts
+ Customer Counselor
a. Educates the customer on the benefits of timely lease agreement renewal payments
b. Recommends use of components from the full suite of proprietary renewal tools with the intention of assisting customers to ownership
c. Monitors and recommends payment frequency and renewal date changes based on customer payment history and pay dates
+ Vehicle and Protecting Company Assets
a. Operates company vehicles in a safe manner and in accordance with all applicable laws. Conducts daily inspection of assigned delivery vehicles to ensure safety and maintenance guidelines are met
b. Protect company assets and maintain company confidentiality
+ Returns
a. Executes merchandise returns due to non-payment as directed
b. Quality assures merchandise that is returned
+ Compliance
+ Maintains the highest level of compliance with renewals policy, procedures, and company compliance requirements, as well as applicable regulations and laws
**Education and Experience:**
+ High School diploma or equivalent required
+ 2 years of college or 2 years of previous management experience preferred
+ Collections experience required; 2 years preferred
+ Proficient computer skills
**Required Skills:**
+ Strong communication and interpersonal relationship skills both in person and over the phone
+ Ability to work with minimum supervision
+ Excellent organizational skills
+ Safely operate company vehicles; keep up with vehicle maintenance
+ General product knowledge preferred
+ Uphold the Companys brand and protect company assets
+ Ability to work schedule of budgeted hours varying from 8am to 9pm, Monday through Saturday
+ Must be 21 years of age or older with a valid drivers license
+ Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Drivers License and compliance with the Companys Diver Qualification Policy.
**Physical Requirements**
+ Position routinely requires lifting, loading, and moving 50-300 pounds of merchandise with the use of a dolly
**Total Rewards**
Our great benefits package includes:
+ Medical, Dental, Vision
+ Tuition Reimbursement
+ Pay on Demand Options
+ Basic Life and AD&D
+ Employee Retirement Plan (401k)
+ Employee Assistance Program
+ Parental Leave Benefits
+ Flexible Spending Accounts
+ Health Savings Accounts
+ Short-Term Disability
+ Long-Term Disability
+ Employee Stock Purchase Plan
+ Paid Time Off including vacation days, sick days and holidays
+ Financial Wellness Programs
+ Physical Wellness Programs
+ Discounts
+ Matching Gifts
+ Community Outreach
+ Employee Business Resource Groups
Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com _._ **Aaron's is an Equal Opportunity Employer**
**Aarons Total Rewards**
Our team members are our greatest asset. As an expression of our appreciation, Aarons is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
+ Sundays off
+ Employee assistance program
+ Employee purchase program with exclusive discounts
+ Physical and financial well-being programs
+ Tuition reimbursement
+ Employee Business Resource Groups
+ 401(k) plan with contribution matching
+ Paid time off, including vacation days, sick days, and holidays
+ Life and disability insurance
+ Medical, dental and vision insurance
+ Paid paternal leave
+ Stock purchase plans
+ Pay on Demand
**Benefits vary based on full- and part-time employment status.
**About Aarons**
At Aarons we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aarons for the same reason you should choose us for the next step in your career our ability to positively influence peoples lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
Aarons is committed to creating a diverse and inclusive work environment, celebrates our team members differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
**Aarons is an Equal Opportunity Employer.**
#LI-Onsite
#Indeed-Full-Time

Keywords: Aaron's Inc, Smyrna , Accounts Field Representative, Other , Smyrna, Georgia