Accounts Field Representative
Company: Aaron's Inc
Location: Smyrna
Posted on: May 28, 2023
|
|
Job Description:
We are Aarons - an industry leader in the sales and lease-to-own
retail industry known for quality brand names and superior customer
service. We provide our team members the opportunity to reach their
full potential in a team-oriented, high-energy, recognition-based
environment with competitive pay and benefits. This is much more
than a job it is a career with purpose.
**Summary**
The Field Visit Specialist works proactively with customers to
resolve past due lease renewal payments and obtain payments in an
effective, timely, and appropriate manner to include field
visiting, with a responsibility to meet or exceed company
performance standards.
**Duties and Responsibilities**
+ Field Visiting
a. Carries out all field visit activities of the call center by
visiting past due customers in-home, as necessary, to obtain lease
renewal payments or secure the return of leased merchandise. while
maintaining a high level of customer satisfaction
b. Utilizes technology provided to execute the field visit
processes
c. Documents all customer appointments and maintains updated and
accurate customer information
d. Records electronic customer interactions accurately with every
contact
e. Processes payments and posts amounts paid to customer
accounts
+ Customer Counselor
a. Educates the customer on the benefits of timely lease agreement
renewal payments
b. Recommends use of components from the full suite of proprietary
renewal tools with the intention of assisting customers to
ownership
c. Monitors and recommends payment frequency and renewal date
changes based on customer payment history and pay dates
+ Vehicle and Protecting Company Assets
a. Operates company vehicles in a safe manner and in accordance
with all applicable laws. Conducts daily inspection of assigned
delivery vehicles to ensure safety and maintenance guidelines are
met
b. Protect company assets and maintain company confidentiality
+ Returns
a. Executes merchandise returns due to non-payment as directed
b. Quality assures merchandise that is returned
+ Compliance
+ Maintains the highest level of compliance with renewals policy,
procedures, and company compliance requirements, as well as
applicable regulations and laws
**Education and Experience:**
+ High School diploma or equivalent required
+ 2 years of college or 2 years of previous management experience
preferred
+ Collections experience required; 2 years preferred
+ Proficient computer skills
**Required Skills:**
+ Strong communication and interpersonal relationship skills both
in person and over the phone
+ Ability to work with minimum supervision
+ Excellent organizational skills
+ Safely operate company vehicles; keep up with vehicle
maintenance
+ General product knowledge preferred
+ Uphold the Companys brand and protect company assets
+ Ability to work schedule of budgeted hours varying from 8am to
9pm, Monday through Saturday
+ Must be 21 years of age or older with a valid drivers license
+ Satisfactory MVR, D.O.T physical/certification in states that
require it, drug screen, criminal background investigation with job
performance reference check and required testing, a valid Drivers
License and compliance with the Companys Diver Qualification
Policy.
**Physical Requirements**
+ Position routinely requires lifting, loading, and moving 50-300
pounds of merchandise with the use of a dolly
**Total Rewards**
Our great benefits package includes:
+ Medical, Dental, Vision
+ Tuition Reimbursement
+ Pay on Demand Options
+ Basic Life and AD&D
+ Employee Retirement Plan (401k)
+ Employee Assistance Program
+ Parental Leave Benefits
+ Flexible Spending Accounts
+ Health Savings Accounts
+ Short-Term Disability
+ Long-Term Disability
+ Employee Stock Purchase Plan
+ Paid Time Off including vacation days, sick days and holidays
+ Financial Wellness Programs
+ Physical Wellness Programs
+ Discounts
+ Matching Gifts
+ Community Outreach
+ Employee Business Resource Groups
Aaron's is committed to creating a diverse and inclusive work
environment, celebrates our team members' differences, and is proud
to be an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color,
pregnancy, religion, sex, sexual orientation, gender identity,
national origin, age, disability, veteran status, military duty,
gender expression, genetic information, or any other protected
class. Candidates who require accommodation during the recruitment
process should contact hrsupport@aarons.com _._ **Aaron's is an
Equal Opportunity Employer**
**Aarons Total Rewards**
Our team members are our greatest asset. As an expression of our
appreciation, Aarons is proud to offer outstanding career training,
competitive performance incentives, excellent advancement
opportunities, and a distinctive benefits package which
includes:
+ Sundays off
+ Employee assistance program
+ Employee purchase program with exclusive discounts
+ Physical and financial well-being programs
+ Tuition reimbursement
+ Employee Business Resource Groups
+ 401(k) plan with contribution matching
+ Paid time off, including vacation days, sick days, and
holidays
+ Life and disability insurance
+ Medical, dental and vision insurance
+ Paid paternal leave
+ Stock purchase plans
+ Pay on Demand
**Benefits vary based on full- and part-time employment status.
**About Aarons**
At Aarons we offer sales and lease-to-ownership of specialty items
including furniture, consumer electronics, home appliances, and
accessories throughout the United States and Canada. Our customers
shop at Aarons for the same reason you should choose us for the
next step in your career our ability to positively influence
peoples lives. If you are looking for a company with the passion
and dedication to make a difference in the lives of customers and
team members alike, join us today.
Aarons is committed to creating a diverse and inclusive work
environment, celebrates our team members differences, and is proud
to be an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color,
pregnancy, religion, sex, sexual orientation, gender identity,
national origin, age, disability, veteran status, military duty,
gender expression, genetic information, or any other protected
class. Candidates who require accommodation during the recruitment
process should contact hrsupport@aarons.com.
**Aarons is an Equal Opportunity Employer.**
#LI-Onsite
#Indeed-Full-Time
Keywords: Aaron's Inc, Smyrna , Accounts Field Representative, Other , Smyrna, Georgia
Click
here to apply!
|