Credit Operations Analyst

Company: Floor & Decor
Location: Smyrna
Posted on: March 16, 2020

Job Description:

PurposeThe position is responsible for assisting the Senior Credit Operations Manager with activities that drive increased performance with our private label credit card programs and through this, growth of the company's overall sales and profitability. Minimum Eligibility Requirements

• Self-starter with strong desire to succeed
• Must be detail oriented, analytical, inquisitive and highly organized with excellent planning and work prioritization skills
• Advanced skills with Microsoft Office Suite applications
• Must possess excellent customer service skills and work well under pressure
• Ability to multi-task, meet deadlines, and work in a fast-paced environment
• Strong interpersonal skills and the ability to interact with all levels of the company
• Ability to impact operations and effect change in a professional manner
• Bachelor's degree or equivalent work experience
• Two - five years of experience of business experience demonstrating progressive growth
• Excellent communication skills (verbal and written) Essential Functions
  • Assist with day-to-day operations of the private label credit card programs (PLCC), including but not limited to:
  • Providing extensive analysis to support growth initiatives to all levels of the company with the use of Power BI and Excel
  • Development and coordination of training materials, strategy, and roll out of all new credit programs
  • Managing credit kiosk program operations including content creation and deployment, device management and setup/configuration, troubleshooting
  • Promptly responding to, resolving and following up with customer inquiries/complaints via phone, email and/or social media
  • Documenting records of customer interactions, transactions, comments and complaints
  • Partnering with internal departments and external vendors to drive development and growth of current and future PLCC programs including programs directed toward professional and commercial customers
    Working Conditions (travel, environment)
    • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
    • This position is hourly, knowing it may include hours which exceed 8 hours in a day or 40 hours in a week Physical/Sensory RequirementsSedentary Work - Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Keywords: Floor & Decor, Smyrna , Credit Operations Analyst, Professions , Smyrna, Georgia