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Pathfinder Field Service Technician

Company: Yancey Bros Co
Location: Smyrna
Posted on: June 12, 2022

Job Description:

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset---our employees.

What You Will Be Doing:

The Industrial Engine Service Technician provides service support for Perkins Industrial engines found in various applications such as generators sets, pumps, drills, grinders, cranes, light towers, etc. Duties will include service diagnostics and repair of Perkins and other makes of diesel engines in a variety of equipment and applications.

Primary Responsibilities:

  • Work in a neat and orderly manner, maintaining a safe work environment and a constant focus on completing the task at hand safely.
  • Proficiently and accurately perform maintenance, diagnose, and complete repairs on Perkins and other makes of power generation equipment in a variety of applications ranging from EPG to Industrial.
  • Apply specific failure analysis techniques and procedures in determining root cause of failures and relay that information to customers and office personnel.
  • Care for and maintain company machines/equipment to the highest standards and ensure co-workers are doing the same.
  • Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
  • Write full reports on findings from shop service events, with clear, concise information
  • Communicate effectively and professionally with customers on the status of their maintenance and/or repairs.
  • Must be willing to work overtime as required depending on customer needs & fluctuating workloads, also need to be available for after-hours calls as needed.
  • Participate in required safety program, and work in a safe manner.

    Additional Responsibilities:

    • Participate in required safety program and work in a safe manner.
    • Additional duties as assigned by manager.

      Who We Are Looking For:

      To be successful in this position you should have a good working knowledge of power generation components, power electronics, electronic controls, and fuel systems. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

      Education/Experience:

      • High school diploma or equivalent preferred.
      • Three years of EPG experience or accepted alternate.
      • EGSA certification a plus.
      • Technical degree or certification a plus.

        Required Qualifications/Skills:

        • Experience with Perkins industrial engines and generator sets
        • Good working knowledge of power generation components, power electronics, electronic controls, and fuel systems.
        • Microsoft Office Software proficiency
        • Ability to read electrical schematics and equipment mechanical drawings.
        • Excellent at managing Customer relationships.
        • High level of responsiveness, and a strong proactive attitude to problem solving
        • Ability and motivation to learn quickly.
        • Excellent written and oral communication skills.

          Values:

          At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

          • Safety: We value the lives and health of our team and customers above all else.
          • Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
          • Teamwork: We work as one across our organization for the benefit of our customers.
          • Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.
          • Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

            Ideal candidates will demonstrate the following values:

            • Acting in a safe manner
            • Exhibiting honesty and integrity
            • Acting in a fair and ethical manner
            • Team mentality
            • Delivering quality results
            • Embraces change / improvement
            • Exhibiting superior customer service skills
            • Exhibiting pride and ownership
            • Working with a sense of urgency
            • Exhibiting a winning attitude

              What We Offer:

              Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

              Competitive Pay Structure

              • Compensation: Competitive Pay
              • Individual Bonus Opportunities Available
              • Technician Tool Allowance
              • 401k Plan Strong Company Match
              • Employee Profit Sharing
              • Financial Wellness Coaching

                Employee Wellness Program

                • Medical, Vision, Dental Insurance
                • Prescription Drug Coverage
                • Flexible Spending Accounts
                • Short & Long Term Disability
                • Group Life Insurance

                  Personal Time Off

                  • Paid Holidays
                  • Paid Sick Leave

                    Career Development

                    • Tuition Reimbursement
                    • Ongoing Training
                    • Advancement Opportunities

                      Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

                      The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Yancey Bros Co, Smyrna , Pathfinder Field Service Technician, Professions , Smyrna, Georgia

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