Customer Service Representative - Atlanta, GA- 21-5526
Company: Modivcare
Location: Smyrna
Posted on: April 10, 2021
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Job Description:
Are you passionate about making a difference in people's lives?
Do you enjoy working in a service-oriented industry? If so, this
opportunity may be the right fit for you! ModivCare is looking for
optimistic and outgoing individuals to join the team as Customer
Service Representatives (CSRs). In this role, you will play a key
part in making a positive impact on members' lives by acting as a
first point of contact for questions about our products and service
offerings. As a CSR, you will work diligently to resolve member
concerns while ensuring requests are processed in an accurate and
timely manner. CSRs are given a structured protocol and scripts to
document conversations in order to ensure consistency of
scheduling, modifying, and canceling customer reservations. In this
role, you will have the opportunity to speak with members on a
daily basis and answer their transportation questions, all while
helping support them in their journey towards positive health
outcomes. If you are highly detail-oriented and thrive in a social
atmosphere, we encourage you to apply. Take a step towards
furthering your career by joining the ModivCare team! ESSENTIAL JOB
FUNCTIONS Receives and documents customer concerns while ensuring
all relevant information is correctAdheres to and ensures all
company policies and procedures
Maintains an acceptable attendance and tardiness recordEnsures
accurate trip data inputDemonstrates personal commitment to
producing high quality workRefers unresolved customer grievances to
designated department for further investigation and resolution
POSITION QUALIFICATIONS Education High School Graduate or General
Education Degree (GED) Skills & Experience 6+ months contact center
experience OR customer service experience with heavy phone volume
and data entry preferredAbility to read, write, and understand
English fluentlyAbility to accurately type 35wpm or moreAbility to
answer a high volume of calls up to 100+ calls per day We value our
team members and realize the importance of benefits for you and
your family. ModivCare offers a comprehensive benefits package to
include the following: Medical, Dental, and Vision
insuranceEmployer Paid Basic Life Insurance and AD&DVoluntary
Life Insurance (Employee/Spouse/Child)Health Care and Dependent
Care Flexible Spending AccountsPre-Tax and Post --Tax Commuter and
Parking Benefits401(k) Retirement Savings Plan with Company
MatchPaid Time OffPaid Parental LeaveShort-Term and Long-Term
DisabilityTuition ReimbursementEmployee Discounts (retail, hotel,
food, restaurants, car rental and much more!!) ModivCare is an
equal opportunity employer.
PandoLogic.Category: Customer Service, Keywords: Customer Service
Representative
Keywords: Modivcare, Smyrna , Customer Service Representative - Atlanta, GA- 21-5526, Sales , Smyrna, Georgia
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