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Customer Service Representative

Company: LaserShip
Location: Smyrna
Posted on: November 22, 2021

Job Description:

Founded in 1986, LaserShip is the largest regional e-commerce carrier in the U.S. For over three decades, we've been the leading provider of last-mile delivery services for the nation's largest online retailers and product supply businesses. LaserShip is a values-based, customer-oriented, and fast-paced organization composed of caring individuals and focused teams. With approximately 60 offices in 20 states, LaserShip continues to grow and provide excellent career opportunities for its workers.LaserShip is a values-based, customer-oriented, high-growth and a fast-paced organization composed of caring individuals and focused teams.Responsibilities:

  • Primary responsibility is to ensure customer satisfaction in responding to telephone inquiries and orders in a professional manner.
  • Responsible for answering customer inquiries regarding accounts, rates, and services offered.
  • Process customer's order accurately into the data system, including any time requirement and/or restraints to ensure prompt delivery.
  • Timely communication with customer in response to questions regarding delivery status and proactively notify customers of any issues or delays.
  • Escalate issues to appropriate personnel as necessary, such as pricing or resolutions to customer problems.
  • Performs other clerical duties as requested, such as updating client database.
  • Embrace diversity and foster a respectful environment for both employees and customers.Requirements:
    • Ideal candidate will be enthusiastic, detail-oriented, and well-organized
    • Excellent verbal and written communication skills
    • Knowledge of Excel and Outlook is required
    • Positive and professional attitude is a mustPayrate: $14.50Shifts: M-F 7am - 3:30pmAll positions are susceptible to overtime

Keywords: LaserShip, Smyrna , Customer Service Representative, Sales , Smyrna, Georgia

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