Customer Care Agent
Company: TRC Professional Solutions
Location: Smyrna
Posted on: May 8, 2022
|
|
Job Description:
Job Description Summary : The Customer Care Agent I is
responsible for the overall direction, coordination, and evaluation
of a corporate shared service team of direct and indirect reports
engaged in customer service support for valued customers. The role
will partner with the Customer Care Director to develop and deliver
strategies that continually meet and exceed the needs of our
customers. Essential Duties and Responsibilities include the
following. Other duties may be assigned: Manage the work of
Enterprise Business Services Customer Care team to ensure adherence
to quality standards, deadlines, and proper procedures, correcting
errors or problems. Identify methods to increase the value of the
services provided and identify new services to enhance customer
value by providing more, better, and less costly services to
customers. Analyze internal customer data processes and relevant
data to recommend and implement procedural or policy changes that
improve operations and customer satisfaction, balancing quality of
execution with needed efficiency gains. Review records or reports
pertaining to relevant associate activities to monitor and evaluate
team---s performance. -- Implement and monitor appropriate
standards, protocols, and metrics for performance management. Drive
team success by continually evaluating, coaching, and developing
employees Interpret and communicate work procedures and company
policies to employees. -- Implement corporate or departmental
goals, objectives, and service standards. -- Ensure appropriate
level of coverage and support and make recommendations as necessary
to meet personnel needs. -- Ensure effective onboarding and
training of new employees and continually evaluate and plan for
additional development and training as necessary for an existing
team. Develop or update relevant procedures, policies, or
standards. -- Ensure work process and technology strategies and
tools are fully leveraged to continue and enhance best-in-class
service.
Keywords: TRC Professional Solutions, Smyrna , Customer Care Agent, Sales , Smyrna, Georgia
Click
here to apply!
|