Sales Representative

Company: KEH
Location: Smyrna
Posted on: June 22, 2022

Job Description:

-We exist to put camera gear in the hands of ordinary people to unlock extraordinary potential.The original camera re-commerce company, KEH has always envisioned a better way to support the passion and profession of photography. Serving the camera community since 1979, KEH has become the largest curated market for field-tested, expert-graded photo and video equipment in the industry.Role & Responsibilities:The Sales Agent will be responsible for discussing, recommending, and assisting customers with purchasing gear as well as answering customers' inquiries and helping to solve customers' issues.

• Answer customers' questions about photography gear as well as KEH's policies, and procedures
• Suggest and recommend gear options based on customers' conversations
• Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities as well as reach out to customers when requested items become available
• Facilitate sales of merchandise effectively
• Troubleshoot customer issues
• Respond to customer emails and voicemails in a timely manner while maintaining service levels
• Help customers navigate digital interfaces
• Manage orders on hold and take necessary steps to remove or delete orders
• Ensure Customer satisfaction and provide professional customer support that aligns with KEH's Brand Values
• Maintain a positive, empathetic, and knowledgeable attitude towards customers
• Achieve or exceed sales goals and SLAs - - -Qualifications & Education Requirements: -
  • 3-5 years phone sales experience, preferably B2C
  • Photography experience preferred
  • Customer-focused attitude with a desire to provide great service
  • Excellent listening skills and ability to identify customer's desires and provide suggestions based on customer's input
  • Excellent attention to detail and understanding of KEH's procedures and policies
  • Commitment to ensuring the team succeeds with all tasks, duties, and projects)
  • Problem solving and conflict resolution skills
  • Ability to handle pressure and be empathetic to customers' issues while staying calm
  • Responds well to challenging inquires and situations
  • Quality focused
  • Excellent written and verbal communication skills
  • Ability to quickly build rapport with customers
  • High school diploma or equivalent required - -Physical DemandsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger; handle, or feel objects, tools, or controls, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate. -Benefits
    • Comprehensive medical, dental, and vision plans
    • 401(k) and company match
    • Paid vacation and holiday
    • Discounts off camera gear

Keywords: KEH, Smyrna , Sales Representative, Sales , Smyrna, Georgia