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Customer Service Representative (Outpatient)

Company: Highland Rivers Behavioral Health
Location: Smyrna
Posted on: May 20, 2023

Job Description:

JOB SUMMARY: This position is responsible for the registration of mental health and substance abuse patients, and admissions. Incumbent must be able to quickly incorporate various insurance and policy variances. This position is responsible for registering patients to ensure all necessary demographic information as well as all insurance information has been confirmed as accurate, and that all necessary insurance pre - authorizations and pre - certifications have been acquired. This position is also responsible for collecting up-front money due to hospital from patient.


  • Register/check-in patients.
  • Answer phones professionally using established protocols.
  • Assist and respond to client and staff needs.
  • Optimize operations by closely monitoring patient scheduling to ensure productivity.
  • Monitor daily schedules and activities, making adjustments and reporting needed changes or issues.
  • Implement process improvement.
  • Work with a variety of internal and external customers.
  • Respond to client, staff, and third party inquires in person or by phone.
  • Monitor and backfill all outpatient staff schedules as needed.
  • Maintain integrity in the collection of payment
    • Maintain confidentiality for all indirect/direct service in accordance with agency policies and HIPPA policies.
    • Other responsibilities and tasks as may be assigned Requirements
      • Education - High School Diploma/GED.
      • Experience - Minimum one-year (1) clerical experience. Knowledge of Microsoft Office applications. Type 30+WPM.
      • Other - Criminal background check clearance, official academic transcripts, valid driver's license/ID drug screen, TB test
      • Bi-lingual abilities a plus

Keywords: Highland Rivers Behavioral Health, Smyrna , Customer Service Representative (Outpatient), Sales , Smyrna, Georgia

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